Aspiring IT Intern with AI and Cybersecurity Focus

JILL WESLEY

**************@*****.*** • 225-***-****

SUMMARY

I am a motivated and dependable administrative professional seeking a position in an administrative department where I can apply my strong communication skills, customer service experience, and ability to manage office operations. Dedicated to long term growth, expanding my skills, and contributing to a positive and productive work environment. EXPERIENCE

Working Solutions, TurboTax / Intuit Resolution Manager / CSR Aug 2023 - Apr 2025

· Managed complex and escalated customer cases with professionalism and accuracy.

· Resolved sensitive issues by researching account history, reviewing tax related data, and coordinating with internal teams.

· Ensured high customer satisfaction while protecting the Intuit brand.

· Documented cases thoroughly and followed up until full resolution. Concentrix / Lacerte, Full#Time Remote Customer Service Representative Oct 2021 - Jul 2023

· Answered inbound calls regarding Lacerte tax software and assisted with troubleshooting error codes.

· Supported customers with installation, renewal, filing issues, and product navigation.

· Provided clear explanations to help customers understand and resolve technical problems. Divine Home Improvements, Administrative Assistant Jan 2016 - Oct 2021

· Supported commercial and residential construction operations with scheduling, customer estimates, advertising, and payroll.

· Maintained organized records for all incoming and outgoing correspondence.

· Managed new hire paperwork and scheduled customer appointments.

· Assisted with daily administrative tasks to ensure smooth office operations. Scrubbing Bubbles, Owner / Operator

Jan 2009 - Dec 2012

· Managed all aspects of a residential and commercial cleaning business.

· Scheduled appointments, handled advertising, and hired employees.

· Oversaw customer relations, employee management, and business administration. Southern Stucco, Inc., Administrative Assistant

Jan 2006 - Dec 2008

· Provided administrative and secretarial support, including answering phones and assisting visitors.

· Scheduled meetings coordinated travel arrangements, and managed hospitality needs.

· Maintained electronic records systems for all correspondence.

· Managed mail distribution, courier services, and UPS shipments.

· Processed proposal letters, contract files, and finance department documentation.

· Handled personnel files, including hiring packets, evaluations, salary forms, and benefits. Tropical Tours, Executive Assistant

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Jul 2003 - Dec 2005

· Managed the owner’s business and personal schedule, appointments, and interviews.

· Arranged domestic and international travel accommodations.

· Handled all incoming and outgoing mail.

· Maintained personnel files, including hiring packets, benefits, salary forms, and disciplinary documentation. EDUCATION

Winter Springs High School

High School Diploma

Strayer University

Bachelor’s degree in computer science

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