Healthcare Ops & Tech Leadership Executive

Stanley Okenu

Bridgeport, CT ***** 203-***-**** ************@*****.***

Healthcare Operations & Technical Leadership Professional Results-driven leader with 18+ years of healthcare experience combined with advanced technical operations leadership at Apple Inc. Known for leading highnperformance teams, improving operational workflows, and delivering exceptional patient and customer outcomes. Experienced in clinical operations, healthcare compliance, IT troubleshooting, and team development in fast-paced environments. Proven ability to bridge healthcare and technology through data-driven decision making, process improvement, and strong leadership.

Core Leadership Competencies

• Healthcare Operations & Clinical Team Leadership

• Patient Safety & Infection Control Compliance

• Technical Operations Leadership (Apple Ecosystem)

• Team Mentorship, Coaching & Staff Development

• Escalation Management & Complex Problem Resolution

• Workflow Optimization & Process Improvement

• Customer Experience & Patient Advocacy

• Data Analysis (Excel Reporting, SQL Logic)

• HIPAA, Privacy & Security Compliance

• CrossnFunctional Collaboration & Communication

Professional Experience

Apple Inc. — Trumbull, CT

Lead 2023 – Present

• Lead daily technical operations and workflow management for Apple service teams.

• Serve as escalation lead resolving complex hardware and software issues across macOS, iOS, and iPadOS platforms.

• Coach and mentor technicians to improve troubleshooting accuracy and customer experience outcomes.

• Analyze workflow metrics using Excel reporting to identify performance trends and operational improvements.

• Ensure strict adherence to Apple security, privacy, and operational compliance standards. Genius 2018 – 2023

• Delivered advanced diagnostics and repair services across the Apple device ecosystem.

• Educated customers on device optimization, security practices, and system troubleshooting.

• Maintained detailed technical documentation and service records aligned with enterprise standards.

• Built strong customer relationships through expert problem-solving and communication. Yale New Haven Health — Bridgeport, CT

Patient Care Technician / Phlebotomist 2005 – 2024

• Supported interdisciplinary clinical teams in high-acuity hospital environments to deliver safe, efficient patient care.

• Performed phlebotomy, EKGs, specimen collection, and patient monitoring while maintaining regulatory compliance.

• Monitored vital signs and reported significant patient condition changes to nursing staff.

• Maintained strict infection control practices and HIPAA patient confidentiality standards.

• Assisted with patient mobility, hygiene, feeding, and overall comfort to improve patient outcomes.

• Mentored and supported new clinical staff on patient care procedures and documentation protocols. Technical Skills

• macOS, iOS, iPadOS systems support

• Advanced hardware diagnostics & device repair

• Microsoft Excel (Pivot Tables, reporting dashboards, analytics)

• SQL data querying and structured reporting logic

• Enterprise service documentation systems

• Clinical monitoring & diagnostic equipment

Professional Strengths

• Calm and decisive leadership in highnpressure environments

• Strong analytical and operational problemnsolving ability

• Excellent communication with technical and nonntechnical teams

• Patientnfirst and customernfirst service mindset

• Commitment to quality, safety, and operational excellence

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