Client Support Specialist with 10+ Years Experience
Resume:
Darcel Baker
Pittsburgh, PA
***********@*****.***
Client Support Specialist
Client-focused support professional with over 10 years of experience assisting customers in healthcare, administrative, and service-based environments. Known for resolving issues with empathy, patience, and attention to detail while maintaining confidentiality. Comfortable supporting customers through phone-based interactions, handling multiple conversations, and adapting quickly in fast-paced, evolving environments. Core Skills
Client & Customer Support • Issue Troubleshooting • Live & Phone Support Healthcare & Insurance Awareness • Data Entry & Documentation Empathy-Driven Communication • Time Management & Organization Microsoft Excel, Word, Access • Confidential Information Handling Professional Experience
Pharmacy Technician
Giant Eagle Pharmacy — Pittsburgh, PA
April 2021 – January 2026
● Assisted patients with prescription questions and concerns via in-person support
● Entered, verified, and updated patient and prescription data accurately
● Troubleshot issues related to prescriptions, insurance, and processing delays
● Maintained strict confidentiality and compliance with healthcare regulations
● Delivered calm, empathetic service in a high-volume, fast-paced setting Manager
Marathon — Pittsburgh, PA
January 2011 – April 2020
● Served as the primary point of contact for customer issues and escalations
● Resolved problems efficiently while prioritizing customer experience
● Managed daily operations, employee schedules, and documentation
● Balanced registers, prepared deposits, and completed daily reporting
● Adapted quickly to changing priorities and operational demands Crew Lead
GetGo — Pittsburgh, PA
May 2020 – April 2021
● Supported customers by resolving concerns and answering questions
● Balanced registers and maintained accurate transaction records
● Assisted with inventory ordering and day-to-day operations
● Helped maintain a smooth workflow during high-demand periods Provider Reimbursement Secretary
YWCA of Greater Pittsburgh – CCIS North/East — Pittsburgh, PA January 2007 – January 2010
● Assisted providers with subsidy, reimbursement, and payment questions
● Entered and maintained accurate client and provider records
● Answered incoming calls and followed up to ensure resolution
● Handled sensitive information with professionalism and discretion Customer Service Representative
EchoStar — Pittsburgh, PA
2006
● Assisted customers with account issues and service inquiries
● Resolved problems efficiently while maintaining customer satisfaction Education
Associate Degree – Business Administration Management Brightwood Career Institute — Pittsburgh, PA
Associate Degree – Secretarial Science / Office Administration Kaplan Career Institute (ICM Campus) — Pittsburgh, PA
Contact this candidate