Customer Service & Project Management Professional
Resume:
Stephen L. White resume continued
Stephen White
San Antonio, TX 78240
*******************@*****.***
Professional Highlights
Self-motivated, innovative and goal-oriented management professional committed to exhibiting expertise in the areas of personnel management and sales/project management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth by Action Experienced Project Director with talent for keeping projects moving on schedule, according to budget and with the highest quality standards. Results-driven and systematic professional with a big-picture mentality. Hardworking Project Manager/Manager gifted at performing specification and design reviews to ensure client expectations will be exceeded. Engaging and personable with the ability to monitor work quality, manage key milestones and deliver exemplary customer service. Experienced Independent Contract Driver in passenger and package delivery. Work Experience
Independent Contractor Driver-Medical Courier (local/long-distance)Non-Emergency Medical Transport
SDXRX/Diligent/MDS/Divine Elevation- San Antonio, TX April 2023 to Present
Responsibilities include but are not limited to ensuring accuracy of all documentation related to medication/medical items. Ensures safe storage of medical items which may require special handling i.e. cold packing etc. Meet service level requirements for punctual collection and delivery of medical items and equipment. Logs maintenance and mileage data to the company database.Verifies and signs delivery receipts. Maps out the route to the delivery destination utilizing GPS navigation assistance. Bus/Paratransit Driver
VIA Metropolitan Bus- San Antonio, TX
May 2022 to March 2023
Performed pre-trip and post-trip inspections to ensure safe operating condition of the vehicle. Adhered to scheduled routes and adhered to timely pick-ups and drop offs. Followed established routes with aid from route sheets/map book to safely navigate high traffic areas and utilized them as an alternative in the event of GPS malfunction. Adhered to policy and procedures for clients requiring special assistance for example wheelchairs, walkers, and scooters etc. Devoted special emphasis to punctuality and was diligent in maintaining an outstanding attendance record, consistently arriving before time and ready to perform my duties upon arrival. Maintained strict adherence to recordkeeping, policies and procedures, regulations and applicable laws while operating transportation vehicles. Received Smith safety transportation training certification, Stephen L. White resume (cont.)
Delivery Driver (Self-Employed)
DoorDash - San Antonio, TX
March 2020 to May 2022
Pick up of food-items, pharmaceuticals, home goods and spirits from various restaurants, big box stores and pharmacy retailers ensuring accuracy of orders and prompt efficient and timely delivery to consumers. Submitted receipts and reconciled daily money received and submitted deposits. Recorded each delivery and handled any customer complaints and operational issues. Worked with various vendors coordinating pick-ups and any errors or problems encountered. Selected the most efficient routes enabling the fastest and shortest distance from pick up site to final destination.
Project Manager/Solar Sales Consultant
Go Solar and Save - San Antonio, TX
July 2019 to March 2020
Educated potential clients about solar energy and the operations of solar powered equipment. Provided clients with a cost analysis and any ongoing energy incentives by the local and federal governments. Retrieved pertinent information about the clients current energy usage to identify the customer’s current and future savings potential. Reviewed designs for customers solar equipment installation. Worked with solar equipment vendors and installers to ensure project accuracy and timely completion. Provided after sales service including courtesy calls and post installation visits. Generated potential leads from referral base or canvassing for new business. Commercial Floor Operations Evening Technician
ABM Janitorial Services - San Antonio, TX
June 2019 to January 2020
Provided floor maintenance for large facilities and organizations. Responsible for the identification of damaged areas or those requiring special attention. Responsible for maintenance of equipment and inventory and ordering of supplies and chemicals.
Project Manager
Cox Brothers Roofing - Cuero, TX
September 2017 to January 2018
Managed up to 63 Projects per year
Directed changes to the project scope and cost, and implemented appropriate processes Directed quality assurance efforts to maximize Desired result and minimize Adverse effect. Directed planning, budgeting, vendor selection and quality assurance. Supervised the work of 15 team members, offering constructive feedback on their work performance. Maintained project schedules by managing timelines and making proactive adjustments Collaborated with Operations Manager to develop scopes and implement project plans. Conducted meetings with clients to determine project intent, requirements and budgets. Negotiated and finalized contracts with new and existing customers. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly meetings. Maintain project quality with hands-on Management style. Maintain schedules to ensure that milestones are 2
Stephen L. White resume (cont.)
being met at every phase. Kept meticulous records of all costs and expenses, and analyzed that data against the budget. Set project timelines and kept teams on task to complete outlined tasks. Had oversight of Residential Projects Category doing $500k of solid yearly Business for the year. Outside Sales Rep
TrueGreen - San Antonio, TX
April 2017 to September 2017
Increased sales volume by adding 25 accounts in the San Antonio, New Braunfels area territory. Created sales contracts with on-off premise accounts. Met with customers to discuss and ascertain needs, tailor solutions, and close deals. Facilitates the sale of products or Service to customers. Selected the correct products based on customer needs, products specifications and applicable regulations. Contacted new existing customers to discuss how their needs could be met through specific products and services. Exceeded team sales goals by 4%. Recorded accurate and efficient records in the customer database. Attended monthly sales meetings and quarterly sales training. Identified prospective customers by using business directories and referral leads from existing clients. Developed new business relationships and maintained existing through regular communications and effective account management. Prioritized tasks and projects to meet tight deadlines. Built relationships with customers and community to promote long term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Ride-Share Driver (Self-Employed)
Lyft - San Antonio, TX
March 2016 to March 2017
As an Independent contractor coordinated client/passenger pick-up and drop-offs in a timely and safe manner. Very familiar with the entire city of San Antonio geographical area and outlying suburban areas. Lobby Manager
Firestone Auto Care - San Antonio, TX
April 2015 to September 2015
Analyzed departmental documents for appropriate distribution and filing. Performed initial client assessment and analysis to begin the research process. Verify data integrity and accuracy.
Implemented marketing strategies which resulted in 12% growth of customer base. Entered details such as payments, account information and call logs into the computer system. Responded to customer requests via telephone and email.
Front Manager
Preveto Co.Inc/Brake Check - San Antonio, TX
April 2014 to September 2014
Supported Chief Operating Officer with daily Operations.Responded to customer requests via telephone and emails. Copied, logged and scanned supporting documentation. Verified data integrity and accuracy. Initiated two key partnerships which resulted in 54% revenue growth. Entered details such as payments, accounts information and call logs into the computer system. Implemented marketing strategies which resulted in 12% growth 3
Stephen L. White resume (cont.)
of customer base. Developed a new process for employee evaluation which resulted in marked performance improvements. Analyzed departmental documents for appropriate distribution and filing. RodMan/ Surveyor
Fenstermaker Engineering Firm
December 2012 to January 2014
Validated schematic designs working along-side hardware engineers to ensure proper placement of construction sites and oil wells. Produced and hoc reports and documents for senior team members. Skills
Dedicated Team Player Negotiations Expert
Team Building B2B Sales
Inventory Control Logistics Management
Goal Attainment Contract Reviews
Project Development Employee Relations
4
Contact this candidate