Operations & Communications Specialist with 11+ Years

Jennifer Brackett

Communication Officer II

**** **** ** ***********, ** 45505 +1-937-***-**** ************@*****.*** Professional Summary

Astute operations professional with 11+ years in communication and dispatch roles, adept at managing schedules, documentation, and data analysis. Demonstrates exceptional detail orientation and process coordination, ensuring smooth operational execution and efficient reporting. Proven experience in high-pressure environments, with strong computer and administrative skills that translate effectively to optimizing daily routes and inventory control. Work Experience

Alarm Monitoring Specialist

Speedway LLC Enon, OH

October 2023 to March 2026

• Responded promptly to alarms from stores, dispatching authorities and contacting keyholders to ensure swift resolution

• Entered new store information into monitoring systems (MAd and RPD) to maintain accurate records Communication Officer II

Gwinnett County Police Department Lawrenceville, GA July 2006 to August 2011

• Answered 911 and non-emergency calls, accurately coding requests for police, fire, and EMS response

• Operated multiple emergency communication systems simultaneously to coordinate seamless response efforts

• Coordinated with external agencies to expedite emergency support and assistance

• Accessed and managed data across various computer information systems to support timely information flow

• Provided detailed testimony in court regarding emergency communications and procedures Dispatcher

Anchor Alarm Center Suwanee, GA

January 2003 to December 2006

• Responded to security alarm calls including Police, Fire, EMS, Panic, and Duress alarms, ensuring rapid emergency response

• Coordinated emergency assistance with external agencies and authorized representatives to resolve incidents promptly

• Entered and verified subscriber information from dealers, testing systems prior to activation to ensure operational readiness

Dispatcher

Ackerman Security Systems Atlanta, GA

January 2005 to January 2006

• Processed inbound calls from alarm subscribers and managed alarm signals including burglary, hold-up, medical, and fire alarms

• Communicated effectively with subscribers, dealers, and emergency services to ensure timely response and resolution Education

H.S. Diploma

Lompoc High School Lompoc, CA

May 1992

Upper secondary education

Skills

Attention to detail Dispatching Customer service Communication skills Organizational skills Computer skills Data entry Microsoft Office Safe work practices Driving Military Service

E-3 US Army United States

April 1993 to February 1995

Certifications and Licenses

Driver's License

Driver's License

Additional Information

Authorized to work in the US for any employer

SKILLS & ABILITIES

• Exceptional customer communications/interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.

• Excellent typing, data entry and transcription skills

• Handled multiple tasks simultaneously and with precision

• Strong ability to work under high stress situations

• Ability to convey assertive, yet calm, response in emergency situations

• Reading and interpreting maps

• Able to use standard office equipment and software to include Computer aided dispatch (CAD) systems

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