Logistics and Operations Leader with 18+ Years

Kristy Darden

Snellville, GA

404-***-**** *****************@*****.***

SUMMARY

Dedicated Operations and Logistics Leader with 18+ years of progressive experience overseeing inbound operations, supervising high-performing teams, and driving process improvements within fast-paced warehouse and distribution environments. Proven ability to elevate productivity, enhance accuracy, and maintain strict safety and compliance standards. Skilled in cross-functional collaboration, workflow optimization, inventory management, and employee development. Seeking a leadership role where strong operational expertise and people-centered management can support organizational goals.

Quiet Logistics — Inbound Operations Supervisor (11/2022 – Present Georgia)

• Lead, coach, and develop inbound associates to ensure consistent execution, high performance, and adherence to company standards.

• Manage all receiving operations, ensuring accurate verification of incoming shipments, documentation reconciliation, and timely problem resolution.

• Oversee inventory accuracy through efficient putaway processes, space optimization, and precise recordkeeping.

• Champion workplace safety by enforcing established guidelines, conducting routine checks, and ensuring compliance with regulations.

• Track key performance indicators (KPIs), identify areas for improvement, and implement corrective actions to optimize workflow efficiency.

• Coordinate equipment use and maintenance, minimizing downtime and supporting uninterrupted operations.

• Partner with procurement, inventory, and quality control teams to streamline processes and resolve operational issues.

Amazon — Process Assistant (04/2014 – 10/2022 Lithia Springs, GA)

• Supervised and supported a team of 40+ associates, serving as the main point of contact for operational questions, workflow issues, and personnel needs.

• Trained and coached team members, resulting in four internal promotions into advanced roles.

• Facilitated daily shift meetings to communicate staffing plans, productivity expectations, and performance updates.

• Improved dock productivity by 100% within three months by implementing process enhancements and targeted training.

Belk’s — Sales Associate (11/2007 – 07/2014 McDonough, GA)

• Delivered personalized customer service, contributing to improved satisfaction and increased store profitability.

• Supported local marketing initiatives that increased store traffic and boosted sales revenue.

• Managed billing and accounts receivable inquiries with accuracy and professionalism. Jackson Hewitt — Call Center Representative (11/2011 – 04/2012 Union City, GA)

• Provided customer support by resolving inquiries quickly and accurately.

• Assisted with tax return preparation, ensuring compliance with federal and state regulations. Furniture Fair — Sales Associate (10/2004 – 08/2006 Kinston, NC)

• Guided customers in selecting appropriate merchandise and ensured a positive purchasing experience.

• Maintained and organized store inventory to support accuracy and product availability. EDUCATION

Wayne Community College – Goldsboro, NC

Associate of Business Administration May 2011

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