Security Guard with Strong Customer Service and Protocols
Resume:
Baldeep Singh Sidhu
***********@*****.***
Career Objective
Reliable and observant Security Professional with hands-on experience in commercial, retail, and corporate environments. Proven ability to enforce security protocols, monitor surveillance systems, manage access control, and respond effectively to emergencies. Known for maintaining a calm and professional demeanor under pressure, with a strong focus on safety, communication, and situational awareness.
Skills
• CCTV & Surveillance Monitoring
• Emergency Response & First Aid
• Foot & Vehicle Patrolling
• Incident Reporting & Documentation
• Access Control & Badge Verification
• Conflict Resolution & De-escalation
• Crowd Management & Safety Protocols
• Strong Attention to Detail
• Excellent Verbal & Written Communication
• Knowledge of Security Systems & Procedures
Work Experience
Security Officer – EA Vancouver
GardaWorld Security, Vancouver, BC Oct 2024 – Sept 2025
• Enforce access control policies, verify badges, and issue visitor/contractor passes.
• Monitor CCTV systems and respond promptly to security alerts and alarms.
• Conduct regular foot and vehicle patrols of buildings, parking areas, and perimeter.
• Respond to incidents and emergencies (fire, medical, unauthorized access) and liaise with EA Global Security and emergency services.
• Document all incidents accurately and submit timely reports.
• Support staff, visitors, and contractors by providing a professional security presence and assistance.
• Participate in fire drills, lockdowns, and maintain up-to-date knowledge of evacuation procedures.
• Communicate key updates during shift handovers to maintain site security continuity. Security Officer – Brandy Melville Retail Store
GardaWorld Security, Vancouver, BC May 2024 – Oct 2024
• Conducted theft prevention through vigilant monitoring and discreet intervention.
• Monitored CCTV systems and floor activity in high-risk zones.
• Responded to emergencies and de-escalated confrontations calmly and professionally.
• Secured premises during store openings and closings, controlled access to restricted areas.
• Performed regular patrols to identify safety hazards or suspicious activity.
• Managed customer queues and supported crowd control during peak hours or events.
• Delivered detailed reports of incidents including thefts, accidents, or damages. Delivery Associate
Amazon DSP, Surrey, BC Aug 2023 – Dec 2023
• Delivered packages efficiently and on schedule using GPS and route optimization tools.
• Maintained a clean driving record and ensured compliance with all safety procedures.
• Handled customer interactions professionally and resolved minor issues independently. Guest Relations Associate
Hyatt Regency, Kolkata, India Sep 2020 – Mar 2023
• Provided front-line customer service and responded to guest inquiries and concerns.
• Managed high-volume call handling while maintaining service quality.
• Documented customer feedback and contributed to service improvement initiatives. Education
Bachelor of Commerce
Bhowanipore Education Society College – Kolkata, India Certifications & Licenses
• Basic Security Training (BST)
• Occupational First Aid Level 1
• Valid Class 5 BC Driver’s License
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