Customer-Focused Support Professional with PMP

Cora B. Glenn, PMP

Warren, MI • 313-***-**** • *********@*********.***

Professional Summary

Customer-focused professional with experience providing timely support through email and chat channels. Skilled in handling inquiries, resolving issues, and maintaining high customer satisfaction. Seeking part-time remote opportunities with flexible scheduling. Core Skills

Email & Chat Support • CRM/Ticketing (Jira) • Customer Issue Resolution • SLA Management • Multitasking • Written Communication • Problem Solving Professional Experience

Kross Management Professionals – Procurement Consultant (2024–2025) Managed high-volume email communication, resolved inquiries, tracked requests, and escalated complex issues.

Kelly Services (Ford Motor Company) – Contractor (2019–2023) Handled ongoing email communication, tracked issues in Jira, and coordinated across teams to resolve concerns.

AT&T; – Senior Project Manager (2008–2013)

Primary contact for customer inquiries and escalations; ensured SLA adherence and strong customer satisfaction.

Education & Certifications

M.A., Michigan State University • B.S., Eastern Michigan University PMP • Six Sigma Green Belt • ISO 9001 Lead Auditor

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