Remote Customer Support Specialist with 8+ Years Experience
Resume:
Landry
Inshuti
Customer Support
Specialist (Remote)
Customer Support Specialist with 8+ years of experience providing remote customer service across loyalty
programs, healthcare services, and logistics operations. Skilled in call center operations, CRM systems including Salesforce, ticket management, and issue resolution. Proven ability to meet performance metrics, maintain customer satisfaction, and adapt quickly to new systems and workflows in remote environments.
contact
**************@*****.***
Saginaw,TX
skills
& expertise
Customer Support: Multichannel
Support
Conflict Resolution & Problem
Solving
Salesforce
Ticket Handling
Professional Communication
Call Center Systems (outbound
calling)
Troubleshooting & Digital literacy
Accuracy & Time Management
MS Office (Word, Excel, Outlook)
Data Entry & Documentation
Google Workspace
Live Chat Support
Service Level Agreements
Account Management
CRM Software
work experience
Remote Customer Care Representative
Remote Customer Support & Sales Agent
Answered Inbound and
outbound calls for major brand
loyalty and rewards programs,
Assisted customers with point
balances, reward redemptions
and account issues
Resolved customer issues and
managed inquiries via remote
support.Maintained CRM data
and drove retention through
proactive communication.
EBQ.
Mar. 2020.- Sep. 2024
education
High School Diploma &
Associate of Arts Degree
Developed advanced
analytical and time-
management skills through
concurrent high school and
college curricula.
Mission Early College
High School
2014 - 2016
Assisted patients in
understanding medical bills,
insurance benefits, and payment
options
Healthcare Customer Service Specialist
Getix Health
Sep. 2024- Present
Kobie Marketing.
Feb. 2016.- Mar. 2020
Contact this candidate