Operations & Scheduling Leader in Healthcare

Rachel Powell

Blanchard, LA

318-***-**** ***********@*****.***

Professional Summary

Highly organized scheduling and operations professional with proven experience coordinating staff, dispatching field teams, and supporting healthcare operations in fast-paced environments. Skilled in calendar management, staffing coordination, resident care support, and high-volume scheduling. Known for exceptional communication, customer service, and the ability to keep operations running efficiently while maintaining compassionate resident and patient support. Core Skills

Scheduling & Calendar Management

Dispatch & Route Coordination

Healthcare Staffing Coordination

Staff Scheduling & Coverage Management

Resident Care & Memory Care Support

Dementia Care Awareness

Appointment & Provider Scheduling

Family & Resident Relations

Customer Service Excellence

Administrative Operations

Data Entry & Documentation

Team Leadership & Staff Support

Problem Solving & Conflict Resolution

Time Management & Organization

Professional Experience

Montclair Park Assisted Living & Memory Care – Shreveport, LA Director 03/2023 – 09/2025

● Directed daily operations of an assisted living and memory care community.

● Managed staff scheduling, shift coverage, and workforce coordination for caregiving and administrative teams.

● Coordinated resident appointments, healthcare provider communication, and individualized care planning.

● Built strong relationships with residents and families while ensuring high standards of care and service.

● Oversaw documentation, compliance, and operational efficiency across departments. Overhead Door Company of Shreveport – Shreveport, LA Administrative Assistant / Dispatcher 07/2022 – 03/2023

● Managed daily dispatch operations, scheduling technicians for service calls and installations.

● Coordinated service calendars and optimized technician routes to improve efficiency.

● Handled high-volume customer calls while maintaining professional service and scheduling accuracy.

● Maintained work orders, service records, and administrative documentation. Powell Hauling LLC – Shreveport, LA

Administrator / Dispatcher 2021 – Current

● Coordinate driver dispatch, route planning, and delivery scheduling.

● Communicate directly with customers to confirm logistics, scheduling, and service timelines.

● Manage scheduling adjustments, operational documentation, and invoicing.

● Maintain organized records and ensure efficient daily operations. Montclair Park Assisted Living & Memory Care – Shreveport, LA Administrative Assistant 2018 – 2021

● Scheduled staff shifts, meetings, and resident appointments.

● Assisted leadership with administrative coordination and resident documentation.

● Supported communication between residents, families, and healthcare providers. Global Physician’s Network – Shreveport, LA

Administrative Assistant 2017 – 2018

● Coordinated physician schedules and staffing assignments for high-volume emergency rooms.

● Assisted with provider scheduling, credential documentation, and healthcare administrative support.

● Maintained patient records and ensured proper shift coverage for emergency departments.

● Communicated with hospitals and medical staff to support efficient staffing operations. Additional Experience

Jan’s River Restaurant – Server / Customer Service 2007 – 2017 The Sea Grill – Restaurant Manager 2004 – 2007

Contact this candidate