Escrow Assistant with Real Estate Closing Experience

Suzanne Nazariega

******************@*****.***/915-***-****

OBJECTIVE

To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the organization. EDUCATION

Andress High School

Graduated May 1999

EXPERIENCE

Sierra Title Company, El Paso TX

Escrow Assistant November 2025

Assist in opening orders for purchase or refinance of homes. Clear title before closing which consists of requesting mortgage payoffs, lien payoffs, preparing Affidavits, working with attorneys to prepare closing documents, deeds, POA, etc, scheduling mobile notaries for out of town closings, conducting closings which consist of sitting with clients to sign documents to purchase / sell a home, balancing closing disclosure statements, funding files, disbursing funds, preparing policy packages by recording in the appropriate order Sierra Title June 2023

Greet Clients, answer/direct main line, money handling, schedule appointments, assist escrow officer in managing real estate transactions including opening files, preparing documents and processing payments. Communicate with clients, real estate agents and lenders to ensure a smooth and timely transaction.

Texas Title, El Paso, TX, June 2021 - 2023, Escrow Assistant Assist/Manage all phases of escrow file, including opening of escrow, coordinating with sub-vendors for title and closing, disbursement of funds, and recording of documents, assist escrow department by assisting with customer service and administrative duties related to escrow closings, conduct open orders and provide closing statements from worksheet prepared by escrow officer, prepare documents for closing and manage complete disbursement and follow up of all escrow transactions, convey requirements and other information to clients including title exceptions, interpret earnest money agreements related to closing and prepare all documents required for escrow transactions, process opening orders, initiate file set up, allocate funds and write transmittals for funds and documents for escrow process, manage reconveyances, maintain pre-closing and perform post-closing follow up on assigned files, Manage complex and an advanced variety of administrative functions within functional area, prepare reports including conclusions and recommend solution for problem, resolve problems involving several concrete variables in or from standardized situations, compile data based on research techniques and statistical compilations involving an understanding of operating programs, policies, and procedures, provide documents complying with departmental rules, legal or statutory requirements, research and examine chain of title for any liens and judgments, provide efficient customer service by speaking with borrowers regarding refinances, perform quality control, vesting check and legal on mortgage to validate against commitment and send documents to record following established guidelines.

Texas Title, El Paso, TX, March 2021 – June 2021, Receptionist Greet clients and visitors with a positive, helpful attitude, assisting clients in finding their way around, the office, announcing clients as necessary, helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs, assisting with a variety of administrative tasks including copying, faxing, taking notes, preparing meeting and training rooms, answering phones in a professional manner, and routing calls as necessary, assisting colleagues with administrative tasks, performing administrative duties, answering, forwarding, and screening phone calls, sorting and distributing mail, managing, and developing the junior administrative team, provide excellent customer service, scheduling appointments. Lucchese Bootmaker, El Paso, TX, June 2017 – November 2020, Makeup Department Assist Lucchese stores/clients with the costing and makeup of custom boot orders . Answer incoming calls, make outgoing calls. Gather sample swatches of leather to send out to stores as requested. Work closely with the warehouse to assist the needs of clients. Daily task: sending/receiving emails, filing, inbound/outbound calling, creating spreadsheets Knowledge of the parts of of the boot, types of skins/leather OK GO Packaging, El Paso, TX, July 2016 – April 2017, Accounts Receivable/Payable Informed customers about billing procedures, processed payments and provided payment option setup assistance, delivered service and support to each customer, paving way for future business opportunities, set up and activated customer accounts to maintain QA satisfaction levels, documented conversations with customers to track requests, problems and solutions, cultivated impactful relationships with customers and drove business development by delivering product knowledge, de-escalated problematic customer concerns, maintain calm, friendly demeanor, educated customers on special pricing opportunities and company offerings. BHFC Financial Services, Glendale, AZ, August 2009 - July 2012, Receptionist Answered and directed incoming calls using multi-line telephone system, directed clients to appropriate personnel to address concerns, resolve complaints and answer account-related questions, greeted visitors, assessed needs and directed to appropriate personnel, followed security procedures, issued visitor badges, monitored logbooks and reported irregularities, maintained all financial records to verify timely clearance of all credit and debit activities, prepared, compiled and filed documents as well as reports presented to various parties, delivered administrative support to team members including marking copies, sending faxes, organizing documents and rearranging schedules, received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment, prepared packages for shipment by generating invoices and setting up courier deliveries, scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed, scheduled and confirmed appointments.

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