National Account Manager - Growth & Operations Leader

PATRICIA E. LEANDRES

NATIONAL ACCOUNT MANAGER

Douglas, MA 01516 774-***-**** ********@*****.*** Linkedn.com/in/patty-leandres

PROFILE

Customer-focused leader with extensive experience providing tactical guidance and perspective in all aspects of operations management, service delivery, business development, and customer experience.

10+ years of managing multi-million-dollar budgets expanding over 40k plus business locations along with reviewing P&L statements and implementing corrections to mitigate losses and further improve profit growth.

Leverages Lean management expertise to drive continuous process improvements, organizational development, and sales and business growth initiatives.

Forecasts sales trend and leads teams to achieve sustainable sales growth momentum.

Consistent track record of success as a change agent, driving enterprise-wide transformative change.

Manages and monitors KPIs/performance metrics, ensuring consistent alignment with corporate objectives.

Provides strategic guidance and direction, assisting and supporting initiatives to cultivate a welcoming, inclusive, ethical, supportive, team building organizational culture.

Analytical skills with IRI, PowerBI, MicroStrategy.

CORE COMPETENCIES

Strategic Planning/Execution Organization Management Ecommerce Development Continuous Process Improvements P&L/Financial Management Shrink Management Sales & Revenue Performance Cross-Functional Collaboration

Supply Chain Management Training & Development MicroStrategy KPIs/Performance Metrics

Sales Forecasting Merchandising Data Mining Marketing & Promotional Plans

Quality Control Time/Resource Management Customer Service/Engagement Team Building & Leadership

PROFESSIONAL EXPERIENCE

National Account Manager FGX Feb 2024 – April 2026

Responsible for reviewing weekly Dollar Channel P&L covering 40K plus stores

Managing the company budget for advertisement/marketing, fixtures, depreciation values and accruals.

Worked closely with Procurement and Distribution to align Scan Based Transaction orders to on hand inventory.

Maintained relationships with existing vendor partners (Dollar General, Family Dollar, Big Lots).

Worked in a cross – functional environment covering a minimum of 6 departments.

Category Manager CVS July 2023 – Feb 2024

Responsible for reviewing weekly P&L, shifting sales to accommodate the ebb and flow of weekly sale fluctuations.

Managed weekly vendor promotions.

Created and maintained relationships with new and existing vendor partners.

Worked in a cross – functional environment covering a minimum of 4 departments.

Sales Manager KKM Apr 2022 – July 2023

Onboarded as Sales Manager, overseeing Health, Beauty Care, and General items within the Drug and Food Channel.

Managed relations across 10 clients across a multi-space representation within various Drug and Food Chains.

Successfully closed a $1M commission cosmetics account.

Cultivated a strong relationship with the client team which involved building trust that eventually led to securing a 1-year trial commitment.

Leveraged extensive network and knowledge in the Food Channel industry to scale pre-existing clients by either expanding item SKUs within existing retailers or introducing clients to a new retail market.

Senior Client Engagement Manager CROSSMARK Nov 2021 – Apr 2022

Partnered with CVS Category Managers as Project Manager of lifecycle and overall completion of all rests and item inserts approved by CVS.

Deepened current and built new relationships with clients.

Strategically coached them on how to approach category management with merchandising ideas.

Developed a proprietary program for CROSSMARK (using Excel) which provided instruction on how to manage available workforce hours to complete all projects expeditiously.

Category Manager GM/Seasonal Stop and Shop Jun 2019 – Nov 2021

Led and directed all aspects of Everyday General Merchandise and Seasonal General Merchandise operations, including budget management, coupon expenses, vendor allowances, and the development of seasonal programs.

Built a collaborative relationship with importers to receive product from China, maintaining consistent communications regarding the status of container shipments and order rerouting to mitigate tariffs.

Navigated the complexities of tariffs and COVID supply chain disruptions to keep stores in stock on key consumer items within category.

GM Everyday Buyer Stop and Shop Supermarkets Sep 2018 – Jun 2019

Turned around declining sales categories following several years of underperformance, achieving a 40% increase in 1-month, and maintaining a consistent 20% increase over 6 months.

Challenged with navigating the supply chain disruption due to COVID and successfully procured new suppliers of off-brand products to maintain a consistent delivery schedule, meet consumer demand, and maintain steady sales performance.

Oversaw purchasing items for sale within Stop and Shop brands to deliver a high-gross profit and low-retail cost.

Negotiated funding from vendors to minimize a direct loss on coupon expense.

Analyzed data metrics/insights to initiate new programs that drive category sales.

Maintained consistent communications to inform stores about program execution and performed related functions.

Store Manager Stop and Shop Supermarkets Jan 2016 – Sep 2018

Managed between 120 – 165 associates (depending on location).

Developed and implemented a standard sanitation schedule for all departments that included a binder comprised of a daily/weekly/monthly checklist to ensure compliance with standard sanitation guidelines.

Consistently received passing internal audit scores.

Received accolades from DM and program was rolled out across New England Division.

Selected to turnaround another underperforming store for 2 years, successfully reducing payroll costs to line up with budget and supply line; took store from losing money to breaking even; and receive promotion into a corporate position as a direct result of the positive changes implemented.

Analyzed P&L for budget discrepancies and determined both payroll and supply line were over budget.

Worked closely with HR Manager regarding payroll that resulted in transferring select higher paid FT employees to stores with higher payroll; and assigned 2 assistants to review supply orders to mitigate supply overages and unnecessary purchases.

Manager, Non-Perishable Dept. Stop and Shop Supermarkets Jan 2013 – Jan 2016

Oversaw all aspects of customer service and merchandising.

Ensured proper rotation and code checking; forged/maintained industry relationships with vendors and trade partners.

Enforced sales plan compliance; trained and coached associates on proprietary technology (CAO Computer-Assisted Ordering).

Motivated and inspired employee morale and engagement.

Manager, Perishable Dept. Stop and Shop Supermarkets Jan 2009 – Jan 2013

Managed daily department operations, including customer service, merchandising for profit, sales, shrink control, food safety and quality control.

Oversaw staff development and motivation to achieve personal and department-wide goals.

Reviewed ledgers for discrepancies and performed related functions.

Previous Experience: General Merchandise Manager/General Merchandise Clerk/Store Clerk roles at Stop and Shop Supermarkets Legislative Aide internship in the Massachusetts House of Representatives

EDUCATION & CREDENTIALS

Bachelor ‘s degree, Business Management concentration

Worcester State College, Worcester, MA

Associate‘s degree, Hotel and Restaurant Management concentration

Quinsigamond Community College, Worcester, MA

Technical Skills: Microsoft Office Suite, IRI, PowerBI

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