Administrative Support & Patient Care Specialist
Resume:
Barbara J. Clark
Houtzdale, PA 814-***-****
SUMMARY Highly organized and adaptable professional with over 20 years of experience in administrative support, patient care coordination, and operations management. Proven ability to manage diverse tasks including scheduling, patient check-in/out, insurance verification, data entry, and customer service. Adept at optimizing office procedures, supervising staff, and ensuring efficient daily operations. Eager to leverage extensive experience and strong interpersonal skills to contribute to organizational success.
WORK EXPERIENCE
12/2025 – present Patient Support Representative at Penn Highlands Healthcare
Schedule Patient appointments.
Manage incoming and outgoing phone calls.
Facilitate patient check-in and check-out processes.
Verify patient demographic information for accuracy.
Process and send referrals to other healthcare providers.
Verify insurance eligibility and benefits.
Provide excellent customer service to patients and visitors.
Collect and process patient payments.
12/2024 – 12/2025 Data Processor at Inspection Go
Delivered exception customer service to clients and vendors.
Coordinated and communicated effectively with vendors and clients.
Collaborated with team members to achieve department goals.
Performed accurate and timely data entry for all relevant information.
02/2024 – 11/2024 Department Assistant at Cen Clear
Orchestrated appointment scheduling for patients.
Handled incoming and outgoing phone communications.
Managed patient check-in and check-out procedures.
Ensured accuracy of patients’ demographic information.
Processed patient payments and reconciled transactions.
08/2023 – 01/2024 Legal Transcriptionist at Sargent’s Court Reporting
Transcribed civil and Worker’s Compensation depositions remotely on a full-time basis, ensuring accuracy and adherence to legal standards.
08/2022 – 08/2023 Administrative Assistant at Hydro-Spray Wash Systems
Executed precise data entry for various business records.
Reconciled bank and credit card statements to ensure financial accuracy
Organized and meticulously filed invoices for efficient record-keeping.
Posted customer payments to outstanding accounts.
Managed timely payment of company bills.
Developed and maintained comprehensive price lists for products and services.
Communicated professionally with customers regarding inquiries and orders.
Provided versatile support across multiple administrative functions as needed.
05/2012 – 05/2022 Self-employed – (Owner/Operator) at The Little Red Groom Room
Owned and operated a pet grooming business, overseeing all operational aspects.
Supervised and managed staff performance and responsibilities.
Performed professional bathing and grooming services for dogs and cats.
Managed inventory and ordered necessary supplies and equipment.
Processed payments from clients and reconciled all transactions.
Scheduled client appointments efficiently.
Administered payroll for staff members.
Managed and submitted sales tax payments accurately.
Developed and maintained an Excel spreadsheet tracking pet and owner demographics.
Created and updated income and expense reports for financial oversight.
Nurtured and maintained positive relationships with clients and their pets.
Resolved client issues and concerns effectively.
04/1998 – 09/2011 Office Manager/Medical Assistant at Adagio Health
Initially employed as Receptionist, managing phone operations, patient check-in/check-out, preparing patient charts, scheduling appointments, verifying demographics, and handling insurance billing and posting payments.
In 2001, assumed Office Manager role, including staff supervision, monthly reporting, staff recruitment and termination, advanced insurance billing, ICD-9/10 coding, patient insurance verification, accounts payable/receivable management, obtaining prior surgical authorizations, and overseeing daily office operations such as customer service, patient intake, administering Depo Provera injections, phlebotomy, vital sign monitoring, and providing birth control education.
Maintained comprehensive patient chart records.
EDUCATION Pensacola Christian College
Associate’s degree, Secretarial May 1989
Hyles Anderson College
(transferred to Pensacola)
Harcourt Learning Direct Online Training
Diploma, Medical Transcription March 22, 2001
Beaver Community College
Certificate, Venipuncture August 9, 2000
REFERENCES Kelly Reed *****@****.***
Robin Dixon 814-***-****
Sarah Webber 814-***-****
Peggy Eyerly 814-***-****
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