Senior Executive Recruiter

SUZANNE KLARER

Atlanta, GA 404-***-**** *************@*****.*** LinkedIn

PROFESSIONAL SUMMARY:

Dynamic and results-oriented professional with extensive experience in recruitment and customer success, specializing in the technology sector including SaaS, AI, AdTech and Martech. Proven track record of executing end-to-end recruitment processes and building strong candidate pipelines through strategic outreach and industry networking. EXPERIENCE:

AC Lion Senior Executive Recruiter March 2021 - December 2025

● Ran full-cycle searches for sales, marketing, CS, operations, product, HR, and other professional roles across SaaS, AI, AdTech, and MarTech companies, averaging 4-6 active FT searches at once.

● Generated monthly and quarterly billings that aligned with team targets, supporting both new and repeat client work. Closed searches that supported five-figure per-placement billings across roles of varying seniority.

● Built pipelines of 50-75 sourced candidates per role through targeted sourcing, thoughtful outreach, and a strong referral base.

● Consistently delivered an average of 5-7 well-aligned candidates for client consideration.

● Partnered closely with client owners and our C-level clients/hiring managers to define role expectations and understand team dynamics and culture.

● Used ATS tools and recruiting data to stay organized, monitor progress, and adjust sourcing strategies as needed.

● Maintained strong candidate engagement through regular touchpoints, resulting in consistent interview progression and high acceptance alignment. BetterCloud Customer Success Executive February 2020 - January 2021

● Managed enterprise customer portfolio valued at $3MM+ ARR, achieving 96% retention across 25+ accounts

● Led quarterly business reviews that increased product adoption in core features by 22% across my portfolio.

● Built trusted relationships with C-suite stakeholders through consultative approach and strategic business reviews

● Improved renewal forecasting accuracy through consistent tracking of health metrics, usage patterns, and stakeholder engagement.

UserTesting Senior Customer Success Manager, Enterprise July 2017 - January 2020

● Oversaw $3.7MM book of business while maintaining 84%+ retention rate and delivering executive-level presentations

● Designed client onboarding programs that reduced time-to-value by 40% and improved overall customer experience

● Implemented proactive risk management strategies that saved 5 at-risk accounts representing $750K in ARR

● Worked closely with enterprise sales teams to ensure seamless handoffs and alignment on customer expectations

IBM Watson Marketing / Silverpop Relationship Manager & Agency Partner Success October 2012 - July 2017

● Maintained 91% retention rate while managing portfolio of 32 agency accounts totaling

$2.5MM ARR

● Exceeded annual quota by 15% through strategic account expansion and cross-selling opportunities

● Developed success metrics and reporting dashboards that demonstrated platform ROI to key stakeholders

● Served as strategic advisor to sales leadership on technology implementations and customer requirements

Other roles:

● Well Connected Media Founder

● Specific Media Senior Account Executive

● AOL Account Director

● Weather.com Account Director

EDUCATION:

University of Georgia

Bachelor of Arts - Journalism/Business Management

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