Operations & Client Services Coordinator

Bethany Windfelder

West Deptford, NJ 856-***-**** *.************@*****.***

Professional Summary

Organized and detail-focused professional with experience supporting customer accounts, managing data entry, and coordinating operations in fast-paced environments. Proficient in CRM systems, reporting, and issue resolution, with a strong background in audits, documentation, and cross-functional support. Recognized for maintaining accuracy, improving workflows, and providing responsive customer service.

Technical Skills

CRM & Data Management: Customer account systems, data entry, audits, and record accuracy

Microsoft Office: Excel, Word, PowerPoint (reporting, tracking, documentation)

POS & Transaction Systems: High-volume transactions, cash reconciliation, payment processing

Technical Troubleshooting: Hardware/system issue resolution (arcade machines, POS systems)

Inventory & Operations Systems: Vendor ordering, inventory tracking, and supply coordination

Documentation & Reporting: Incident logging, operational tracking, and issue resolution

Professional Experience

Home Instead

Client Care Manager (Aug 2025 – Present)

Managed client accounts and maintained accurate records using internal CRM systems, ensuring up-to-date service details and documentation

Acted as the primary point of contact for clients and families, handling inquiries, resolving issues, and maintaining strong professional relationships

Coordinated scheduling, onboarding, and service updates for new and existing clients, ensuring smooth transitions and accurate system entry

Processed and reviewed service documentation, invoices, and care logs with strong attention to detail and compliance standards

Collaborated with cross-functional teams to support client needs, improve service delivery, and resolve operational challenges

Maintained detailed data entry across multiple platforms, ensuring accuracy in reporting, billing, and internal tracking systems

Assisted with onboarding new clients by collecting, verifying, and inputting required information into company systems

Demonstrated strong organizational and time management skills by handling multiple client accounts and urgent requests simultaneously

Round 1 Bowling and Entertainment — Various Roles (Jan 2021 – July 2025)

Amusement Manager (Aug 2021 – Aug 2025)

Oversaw daily operations of the amusement department, including arcade games, attractions, and guest experience in a high-traffic environment

Conducted routine daily audits of machine performance, cash counts, and operational systems to ensure accuracy and accountability

Handled high-volume cash transactions and reconciliations, maintaining strict accuracy and minimizing discrepancies

Diagnosed and resolved technical issues with arcade machines and system errors, performing routine maintenance to reduce downtime

Coordinated vendor ordering, inventory tracking, and equipment upkeep to ensure consistent availability and functionality

Logged and documented incident reports, equipment issues, and operational concerns in internal systems for tracking and resolution

Managed staff scheduling, training, and performance to maintain productivity and service standards

Handled guest concerns and escalations, providing timely and professional resolutions

Monitored machine performance and usage trends to identify issues and improve operational efficiency

Coordinated with cross-functional teams to support events, promotions, and high-traffic periods

Ensured compliance with company policies, safety standards, and operational procedures

Amusement Supervisor (Jan 2021 – Aug 2021)

Supervised amusement floor operations, ensuring machines were functional and guests were supported in a high-traffic environment

Assisted with troubleshooting and basic maintenance of arcade machines to minimize downtime

Monitored machine performance and reported issues for repair or escalation

Supported routine audits, including machine checks and basic cash handling verification

Handled customer concerns and escalations professionally

Trained team members on procedures, customer service, and basic troubleshooting

Assisted with inventory tracking and maintained a clean, organized floor

Coordinated with team members and departments to maintain efficient operations

Dunkin' — Various Roles (Apr 2015 – Jan 2021)

Operations Manager (Oct 2016 – Jan 2021)

Managed daily store operations, including opening/closing procedures, cash handling, and staff supervision

Provided customer service in a fast-paced environment, resolving issues and maintaining high satisfaction levels

Trained new employees on POS systems, food preparation, and company procedures

Monitored inventory, placed orders, and maintained stock levels to support daily operations

Ensured accuracy in order processing and cash transactions, reducing errors and discrepancies

Coordinated team schedules and delegated tasks to maintain efficiency during peak hours

Maintained cleanliness and compliance with food safety and sanitation standards

Assisted with sales tracking and basic reporting, supporting store performance goals

Adapted quickly to high-volume demand, maintaining speed and accuracy under pressure

Shift Leader (Jan 2016 – Oct 2016)

Supervised shift operations, ensuring efficient workflow and accurate order fulfillment during high-volume periods

Managed cash handling, including register oversight and end-of-shift reconciliation

Delegated tasks and coordinated team members to maintain speed and accuracy

Trained new employees on POS systems and operational procedures

Resolved customer issues and escalations professionally

Monitored inventory and ensured compliance with food safety and company standards

Crew Member (Apr 2015 – Jan 2016)

Delivered customer service in a fast-paced environment, accurately taking and preparing orders

Operated POS systems, handling transactions and maintaining payment accuracy

Prepared food and beverages while maintaining speed, quality, and consistency

Maintained cleanliness and food safety standards

Assisted with inventory restocking and monitored supplies

Collaborated with team members to ensure efficient service

Education

Bachelor of Science in Information Technology

American Intercontinental University

Contact this candidate