Versatile Customer Service Professional with Travel Experience

Melanie Caison

Customer Service Professional

Midland, NC 28107

*********@*****.***

+1-839-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Travel Consultant for AmEx

TELUS International-Charleston, SC

February 2022 to May 2023

Call Center for American Express Platinum Travel Card Members. Booking and researching travel including air both domestic and international with all airlines, hotels, car rentals, fine dining and entertainment . Helping card members resolve any issues that may arise during travel also . Patient Safety Attendant

University Health Care System-Augusta, GA

November 2019 to November 2020

Caring/Sitting for Patients who needed continuous supervision, 12 hour shifts . Also during COVID crisis. Family Caregiver

2014 to 2019

Was a stay at home Mom

Mortgage Loan Specialist

BB&T

April 2013 to 2014

ARM Loan Specialist, Call Center providing Customer Service to clients w questions on their Adjustable Rate Mortgages.

Customer Service Call Center

Samsung Electronics-Greenville, SC

March 2010 to November 2012

Call center troubleshooting Samsung TVs and DVDs

Education

High School Diploma (High school diploma)

Bartlett High School-Bartlett, TN

August 1992 to May 1995

Some college

Skills

• Loan origination

• Cooking

• Infant care

• Dispatching

• Office experience

• Accounting

• Sales strategy

• Financial auditing

• Organizational skills

• 10 key typing

• Babysitting

• Help desk

• Painting

• Medical terminology

• Food service

• Patient monitoring

• Technical Support

• Call center

• Multitasking

• Microsoft Excel

• Order entry

• AI

• Public health

• IVR

• Appointment scheduling

• Customer support

• Sales pipeline

• Telemarketing

• Sales support

• Budgeting

• Outbound calling

• Analysis Skills

• Food safety

• Loan Officer Experience (5 years)

• Windows

• Loan servicing

• Direct sales

• Computer literacy

• Travel planning (1 year)

• Experience with children

• Administrative experience

• Computer skills

• Alzheimer's care

• Microsoft Powerpoint

• Filing

• 4G/LTE

• Dementia care

• Adobe Acrobat

• Typing

• Tax experience

• Presentation skills

• Interpersonal skills

• Customer service

• Account management

• Guest services

• Microsoft Outlook

• Outside sales

• Account Reconciliation

• Meal preparation

• Grammar Experience

• Word processing

• Cold Calling

• Microsoft Office

• Long term care

• Live chat

• Math

• Quality control

• Mentoring

• Patient observation

• Phone etiquette

• Closing sales

• Leadership

• Communication skills

• 5G

• Restaurant experience

• Retail math

• Fair Housing Regulations

• Credit Analysis

• Customer relationship building

• Senior care

• Negotiation

• Marketing

• Serving

• Product demos

• Financial services

• Front desk

• Financial concepts

• Banking

• Debits & credits

• FNMA

• Manufacturing

• Culinary experience

• Customer relationship management

• Cash register

• Financial sales

• Performance marketing

• Underwriting

• Retail sales

• Lead generation

• Inside sales

• Mortgage servicing (3 years)

• Data entry

• Vital signs

• VPN

• Accounts payable

• Business development

• Sales

• B2B sales

• Technical sales

• iOS

• POS

• HIPAA

• Microsoft Word

• SAP

• MS Office

• Caregiving

• Hospitality

• Quicken

• Outbound sales

• Slack

• CRM software

• Supervising experience

• PCA

• QuickBooks

• Conflict management

• Time management

• Legal administrative experience

• Mobile applications

• Escrow

Certifications and Licenses

CPR Certification

First Aid Certification

CNA

NMLS

Certified Home Health Aide

Driver's License

Property & Casualty License

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