Administrative Office & Scheduling Specialist

Glenisha R. Lipscomb

469-***-**** **********@*****.*** Desoto, TX

Professional Summary

Highly organized and detail-oriented administrative professional with extensive experience in office management, scheduling, and team coordination. Proven ability to manage calendars, streamline workflows, and support daily operations in fast-paced environments. Strong communicator with a track record of improving efficiency and ensuring deadlines are met. Proficient in Microsoft Office and scheduling systems.

Work Experience

Daily LLC — Lead Dispatcher / Office Manager (12/2012 – 01/09/2026)

- Managed calendars, scheduling, and daily logistics to ensure smooth operations and on-time service delivery

- Handled email correspondence, document preparation, and data entry with high accuracy

- Coordinated meetings, tracked deadlines, and followed up to ensure task completion across teams

- Oversaw office operations and administrative workflows, improving efficiency and organization

- Maintained records, generated reports, and supported leadership with operational insights

- Trained and supervised staff, enhancing team communication and productivity Agero Roadside Assistance — Customer Service Associate / Manager (02/2021 – 04/2022)

- Managed high-volume inbound communications while maintaining professionalism and efficiency

- Coordinated service requests and ensured timely follow-ups with customers and providers

- Supported team workflow by monitoring performance and assisting with task prioritization

- Resolved escalated issues and maintained detailed documentation and records

- Assisted in training staff and improving communication processes within the team Key Skills

- Calendar & Schedule Management

- Email & Communication Management

- Administrative Support & Data Entry

- Meeting Coordination & Follow-Ups

- Workflow & Task Management

- Strong Organizational & Multitasking Skills

- Microsoft Office Suite (Word, Excel, Outlook)

- Scheduling & Dispatch Software

Education

Texas Southern University — Attended

David W. Carter High School — Diploma

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