Raven Bible
Louisville, KY 40272
*****.*******@*****.***
Motivated and dependable professional with 3+ years of experience in customer service and team leadership within fast-paced environments. Demonstrated ability to improve team performance, enhance customer satisfaction, and maintain operational efficiency. Recognized for strong communication, training, and problem-solving skills. Seeking a full-time opportunity to contribute to team success while continuing to grow professionally.
Education
Arizona State University (Online) Louisville, KY
Bachelor’s in Religious Studies May 2022 – March 2025
Jefferson Community and Technical College Louisville, KY
Associate’s in Arts August 2018 – May 2021
Skills
Customer service excellence and conflict resolution
Team leadership, training, and mentoring
Strong communication and interpersonal skills
Time management and multitasking in high-volume settings
Cash handling and financial accuracy
Inventory management and operational organization
Ability to improve workflow efficiency and team performance
Certifications
Experience
Starbucks Louisville, KY
Shift Supervisor July 2024 – Present
Led daily store operations, coordinating a team of 5–10 employees to maintain efficiency during high-volume shifts
Trained and mentored new hires, improving onboarding speed and team productivity through hands-on coaching
Maintained high customer satisfaction by resolving concerns quickly and reinforcing service standards
Ensured compliance with company policies, safety regulations, and cleanliness standards across all store areas
Improved team communication and workflow, contributing to smoother shift transitions and reduced service delays
Starbucks Louisville, KY
Barista June 2021 – July 2024
Delivered high-quality service to 200+ customers daily, consistently meeting speed and accuracy standards
Managed cash handling responsibilities ranging from $1,000–$4,000 per shift with 100% accuracy
Supported training of new employees, improving team consistency and service quality
Contributed to efficient store operations by maintaining cleanliness and organized workstations
Resolved customer concerns professionally, helping maintain a positive store experience
Panera Bread, LLC. Louisville, KY
Barista/Associate October 2020 – October 2021
Provided fast and friendly service in a high-volume café environment, contributing to strong customer satisfaction
Maintained food safety standards and demonstrated strong knowledge of menu offerings
Assisted in training new team members, helping improve onboarding efficiency
Supported daily operations by maintaining cleanliness, organization, and product readiness