Customer-Focused Quick-Learning Professional

Holly Padilla

Dry Ridge, KY 937-***-**** *****************@***********.***

Work Experience

Cashier

Kroger Cincinnati, OH

February 2023 to Present

• Assist customers with checking out at register.

• Provide an excellent experience for customers, to ensure they return.

• Locate items for customers who need help.

• Answer any questions or concerns the customers may have. Disabled

December 2013 to Present

Unable to work full time due to disability.

CUSTOMER SERVICE

CORNERSTONE BRANDS

November 2013 to December 2013

• Seasonal position for Frontgate, Grandin Road and Improvements

• Customer Service

• Data entry

• Tracking Orders

• Forwarding calls to correct departments as needed

• Problem solving

• Assist customers with questions and concerns

SHIFT LEAD

WALGREENS

November 2012 to November 2013

• Management training for the Walgreens Company

• Take on manager role when manager is not available

• Supervise third shift

• Provide necessary customer service and backup for cashiers when assistance is needed

• Run register

• Face and stock shelves

• Count tills and safe

• Make deposits ready for pickup in a timely manor CUSTOMER SERVICE

EDUCATION AT WORK

September 2012 to November 2012

• Inbound call center representative for two major retailers

• Receive customer complaints, customer orders and questions

• Generate rapport with customers to ensure a one of a kind shopping experience

• Problem solving for customer orders, communication and internet shopping

• Communicate with other departments and associates, to assess complaints and discrepancies Accounts Payable Clerk

NEYRA INDUSTRIES Evendale, OH

March 2008 to September 2010

• Use Real-world to pay invoices and bills owed by the company

• Answer phones and call vendors as needed

• Filing of invoices that have been paid

• Data entry of invoices

• Reconcile monthly credit card statements

• Keep Excel spreadsheets to track invoices

• Write memos and letters using Microsoft Windows. Education

Business Administration (Associate of Applied Science) ITT TECHNICAL INSTITUTE Norwood, OH

September 2010 to September 2012

Business Administration (Associate's degree)

ITT Technical Institute-Norwood Norwood, MA

September 2008 to September 2010

High school diploma or GED

Skills

Word processing QuickBooks Improving customer support response time - Customer support response time improved (More than 30%) Email customer support DETAIL ORIENTED Management Handling customer exchanges Microsoft Teams Administrative experience Cash handling English Accounts payable Microsoft Publisher Fair Housing regulations Accounting Customer training Customer service video conferencing Phone communication Basic math Account management Upselling Order entry Windows Customer support experience within retail industry Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Human resources Client services Order inquiry handling Providing product information Communication skills Shift management Microsoft Word RECEPTIONIST Financial software Phone etiquette Microsoft Powerpoint Bookkeeping Organizational skills Writing skills Dog walking Phone customer support Grammar Experience Call center agent experience Retail sales Microsoft Outlook Microsoft Office Clerical experience Call center experience Account reconciliation Front desk Typing Customer support experience within healthcare industry Computer literacy Client interaction via phone calls Computer skills RETAIL SALES Handling customer inquiries Microsoft Excel CLERICAL Phone call management Sales Time management Attention to detail Remote (as sales environment) Individual consumer customer service In-person customer service Cash register Google Docs Google Workspace Customer returns handling CUSTOMER SERVICE Customer support - Customer support experience (More than 20 years) Payroll Marketing Office experience Accounting software Billing issue inquiries Order processing Customer service Languages

Spanish - Intermediate

Certifications and Licenses

Driver's License

RU302173

February 2021 to February 2025

Additional Information

Authorized to work in the US for any employer

Skills & Abilities

SOFTWEAR SKILLS

• Windows XP/Vista/7/10

• Word

• Excel

• Realworld

• Foundation

• Power Point

• Publisher

• Outlook

INTERPERSONBAL SKILLS

• Highly Dependable

• Detail Oriented

• Punctual

• Excellent Communication Skills

• Great Clerical Skills

• Extremely Organized

• Team Player

• Exceptional Customer Service skills

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