Customer Service Specialist with Bilingual Focus
Resume:
SHAWN SIMPSON
Murrieta, CA ***** 951-***-**** *************@*****.***
PROFESSIONAL SUMMARY
Customer service professional with proven ability to address and resolve client issues, ensuring high levels of satisfaction. Known for collaborative teamwork and adaptability in dynamic environments. Recognized for excellent listening skills, empathy, and reliability in delivering results. SKILLS
●Strong Verbal Communication ●Self-Motivated
●Microsoft Word ●Microsoft Excel
●10-key by touch
WORK HISTORY
Customer Advisor, 11/2018 - 08/2023
Best Buy Health – Carlsbad, CA
●Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
●Answered customer service inquiries via telephone
●Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
●Demonstrated strong communication skills while dealing with difficult situations involving dissatisfied customers
CUSTOMER SERVICE/DIALER, 09/2016 - 09/2018
JMV AND ASSOCIATES
●Contact customers via telephone for them to call and arrange payment of debt.
●Research and resolve client issues.
●Input data into Excel spreadsheet to calculate income. Counselor, 06/2009 - 01/2015
California Youth Athletic Program – Redondo Beach, CA
●Provided supervision of at risk foster and probation youth involved in sports programs
●Assisted teen clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
●Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
EDUCATION
MICROSOFT TECHNICAL: 01/2016
COMPUTER TRAINING ACADAMY
Learned Microsoft Office Suite, and earned A+ certification. LICENSED PHARMACY TECHNICIAN: 09/2011
AMERICAN COLLEGE OF HEALTHCARE
Completed #HRJ#d16278ea-8b69-422d-9e2d-648e1939df6e# nine-month course with A+.
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