Qualified Behavioral Health Case Manager II
Resume:
Margie Kerr, MSW
Tulsa, OK 918-***-**** *******@*****.***
CM-II (OKDMHSAS) PRSS (OKDMHSAS) Reliable vehicle Open to in-person, hybrid, or remote M-F
SUMMARY
CM-II certified Case Manager and MSW with 27 years in social services and behavioral health support. Experience across adults, children, and families including SMI, SUD/co-occurring, homelessness, justice-involved, crisis stabilization, and domestic violence-related needs. Strong in assessments, service planning, recovery-oriented engagement (PRSS), care coordination, and documentation in EHR/EMR systems. Proven ability to manage high caseloads, coordinate multi-provider services, and follow through.
CORE COMPETENCIES
Behavioral Health Case Management (CM-II)
Peer Recovery Support (PRSS) / Recovery-oriented engagement
Needs assessments and service/treatment planning
Care coordination: housing, transportation, medical, psychiatry, therapy
Referrals and follow-up; community resource linkage
Crisis intervention and safety planning; de-escalation
Benefits navigation (Medicare, Social Security)
Documentation: progress notes, contacts, plans, discharge (EHR/EMR)
Interdisciplinary collaboration and outreach
Group co-facilitation (2 groups per week)
PROFESSIONAL EXPERIENCE
CREOKS Behavioral Health Services — Tulsa, OK
Case Manager II (CM-II) Oct 2021 – Jan 2026
Managed a high-volume caseload (up to 120 clients), providing CM-II level case management, care coordination, and ongoing follow-up to support stabilization and continuity of care.
Completed assessments and developed individualized service/treatment plans aligned to client needs, readiness, and available resources.
Coordinated services across housing, transportation, medical care, psychiatry, therapy, and community supports, ensuring handoffs and follow-through.
Executed referrals and follow-up with community partners, providers, and support agencies; tracked progress and adjusted plans as needs changed.
Provided crisis intervention and safety planning as needed, supporting de-escalation and linkage to appropriate levels of care.
Performed community outreach and coordinated support for individuals experiencing homelessness in partnership with local programs.
Supported benefits access including Medicare and Social Security enrollment/resource navigation.
Documented required case activity in an EHR/EMR system, including progress notes, contacts, service plans, and discharge documentation, maintaining timely and accurate records.
Co-facilitated 2 groups per week (including family-focused programming) to support skill-building, recovery supports, and family stability.
Prevented loss of a housing placement for a disabled client by clarifying required documentation, coordinating with property management, and securing a deadline extension—resulting in successful admission to housing.
Responded to a behavioral health crisis by de-escalating a client expressing risk of harm, activating the mobile crisis response team, and coordinating a higher level of care—resulting in inpatient placement.
Coordinated rapid resource support for a client transitioning into low-income housing by mobilizing donations and securing essential furniture and household items to stabilize the move-in.
ADDITIONAL EXPERIENCE
Walmart — Tulsa, OK — Associate Dec 2015 – Nov 2019
MetLife — Tulsa, OK — Customer Service Representative Sep 2013 – Nov 2015
WorldCom — Tulsa, OK — Technical Support Representative Jan 1998 – May 2005
City of Tulsa - Private Industry Training Council — Tulsa, OK — Receptionist / Certifier Jan 1988 – Jan 1998
EDUCATION
University of Oklahoma — Master of Science, Social Work (Accelerated Program), May 2021
Northeastern State University — Bachelor of Science, Social Work, May 2020
Tulsa Community College — Associate of Applied Science, Social Work, May 2018
CERTIFICATIONS
Certified Case Manager II (CM-II) — OKDMHSAS — Valid Jun 1, 2025 – May 31, 2026
Peer Recovery Support Specialist (PRSS) — OKDMHSAS — Valid Jun 1, 2025 – May 31, 2026
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