IT Professional - Oracle Support & Application Ops

DANIEL O'DONNELL

E: *******@*****.***

P: 972-***-****

A: Liberty, MO 64068

WWW: My Work Preferences

PROFESSIONAL SUMMARY

Experienced IT Professional with proven track record of performance in Oracle Application in technical support operations and troubleshooting

PROFESSIONAL EXPERIENCE

Oracle Corporation - Oracle Support

Remote • 03/2021 - 08/2025

Supported 12254 customers OIG 11and OIG 12c troubleshooting on Support Cases

QA tested bundle patches

Trained in Kubernetes and Oracle Cloud

Setup brown bag training team on SSL and PKI

93% Service Requests were setup as KMs so customers and fellow engineers could use

Velocis - Application Support Engineer

Plano, TX • 08/2019 - 12/2019

Installed and configured OIM 12C for OBIEE

Installed Oracle product OAM 12C for OHS 12C

Installed Oracle WebLogic 12C

LDAP Commands migration of users and groups for OID 11gR1 to OID 12C

VI to cleanup users' passwords for LDIF files

Setup new attributes and object classes for LDAP imports

Documented the completed setup

DFW Airport Headquarter ANR/Intertek - Application Support Engineer

Dallas, TX • 06/2017 - 08/2019

The setup for Palo Alto VPN Firewall had no KMs from Oracle

Configured Oracle Federation 11Gr2 for setup for SAML 2.0

Used PowerShell clean up XML dump ESSO users import into Oracle Database

Installed Oracle product OAM 11g R2 PS3 OTP

Installed and configured OIM 11gR2 PS3 for ESSO

I setup the IDP and SP so to send SP to Firewall team

Configured OAM for 2- factor setups Pin for One-time Password.

SOA for email 2-factor

Configured OAM for 2- factor setups for Pin for One-time Password.

SOA for email 2-factor

Installed Oracle WebLogic 10.3.6.

Installed Oracle OAM 11r2 PS3 for SAML 2-factor

DST Systems - Application Support Engineer

Kansas City, MO • 02/2015 - 08/2016

Preformed upgrade for RSA 6.1 to RSA 8.1 Secure ID.

CyberArk configured with Root password.

Preformed upgrades for LDRPS from windows 2003 to windows 2008.

Preformed upgrades for Symantec's Clearwell Windows 2003 to Windows 2008.

Configured Dell Identity Manager 6.12 for Enterprise solution to automate workday and ADS syncing for Active Directory Domains.

Wrote MSSQL queries for management for reports of Managed users and duplicate users.

Wrote MSSQL queries for management for reports for Departments and OU registration.

Setup POC Dell ESSO for SSO replace EOL CA Siteminder SSO.

Discussion for WebLogic 11gR2 with Dell tools.

KForce - Application Support Engineer

Madison, WI • 11/2014 - 12/2014

Installed and configured WebLogic 11gR2 for new applications.

Setup SSO for NetPoint 10g.

Troubleshoot IIS 7.5 Webpages issues

Setup Webgates on NetPoint for 44 applications.

Documented setup using Visio.

Created PowerShell scripts for disk space issues

Amerisourcebergen - Application Support Engineer

Madison, WI • 08/2014 - 09/2014

WebLogic 11gR2 to setup applications like PeopleSoft.

Setup SSO for Oracle Identity Management 11g.

Configured Oracle Identity Management 11g to support LDAP.

Troubleshoot WebLogic 11gR2 console issues.

Setup DNS forwarding for layer 7 SSO.

Created Bash shell scripts to manage OPMNCTL and disk space issue.

College of American Pathology - Application Support Engineer

Des Plaines, IL • 03/2014 - 08/2014

Installed Oracle Entitlement Server 11g.

The pathology images from microscope were saved from defunct Xellerate application

I used SQL developer to export pathology images using SQL pump

In Entitlement server I was able to pull the images for display

Setup WebLogic 11gR2 to replace WebSphere

WLST for non-GUI setups.

Setup SSO for Oracle Identity Management 11g.

Configured Oracle Identity Management 11g to support LDAP.

Configured OBIEE 11g to use SSO.

Configured SSO for UCM 11g.

Configured OAM 11g to SSO with HTTP (OHS) servers 11g.

United States Marine Corps - Application Support Engineer

Overland Park, KS • 01/2013 - 02/2014

I was tasked with finding out why no more users could add to OID.

I found that a flat file had users and passwords on Sun Server

Troubleshoot the Sun Directory with no connection with Database.

Configured Oracle Identity Directory 11gR1 as LDAP repository.

Configured Oracle Directory Integration Platform 11gR1.

Reconfigured the SOA 10g cluster.

I documented the fraud and sent it to Marine Core Colonel

Accenture - Application Support Engineer

Topeka, KS • 10/2012 - 12/2012

OIM 11gR2 setup for birthright and delegation between Federal and State employees using ACA.

OIM extension into WebLogic 11gR1 f

Worked with developers to install the Jar files to the JMS Servers in WebLogic Domain.

Configured Oracle Virtual Directory for Single Single-Sign-On using OAM 11g.

Configured SOA install into WebLogic 11gR1.

Configured Oracle Directory Integration Platform 11gR1.

Configured Oracle Identity Directory 11gR1 as LDAP repository.

Configured Oracle Unified Directory for replication to LDAP.

Unix scripting to set up crontab run custom scripts to manage logs.

Documented setup

Century Link Communications - Senior Application Support Engineer

Kansas City, MO • 05/2011 - 02/2012

CA SiteMinder was on cluster using Data1 had 6.5 and Data2 had 6.0

CA was going to charge Century Link $ 1.5 million to set this up

I used wlst to copy 130 Webgates using the data from CA SiteMinder

Installed Oracle Identity Federation 10g on Sun Server 6.1 deployed to Oracle Access Manager.

Submitted SAML 2.0 assertions to the vendors used.

Configured AD LDAP for Sun Directory Server.

Installed Oracle Access Manger 10g on Sun Server 6.1.

Set up WebLogic 11R1 for new Webgates configurations in POC.

Set up Webgates and create Policies to protect sites and applications.

Used connectors in Authentication Manager to granular security for Webgates.

Worked with developers to install the Jar files to the JMS Servers in WebLogic Domain.

Created Webgates using Oracles AccessServerSDK 10g for non-standard setups.

Created scripts for startup and stop OIF and OAM.

Created .bash entry to fix backspace issue in Sun Server 6.1.

Scottrade - Application Engineer

Saint Louis, MO • 06/2008 - 05/2011

Configured AD LDAP for OIM 11gr1.

Installed Oracle WebLogic 11gR2 with Oracle Identity Management on Linux platform.

Troubleshoot Oracle applications Secured Enterprise Search (SES), Application Server (AS), Single Sign on (SSO), Access Manager (OAM), and Identity Manager (OID), Enterprise Single Sign On (ESSO).

Worked with developers to install the Jar files to the JMS Servers in Oracle Portal.

Add user to OID to access OCJ4 applications.

Deployed OCJ4 applications to Middle Tier.

The Linux team asked me configure BASH scripts in Linux to support log file rotation; web cache recycle using opmnctl command.

Setup SSO health check using Perl script.

Setup SSO database called IDM using SQLPLUS for Audit log (in orasso.wssso_audit_log_table_t) with our database team, create audit reports.

SSO was set up in our Portal for OC4J applications using mod_osso module for Apache HTTP.

SSO setup with our Oracle Identity Directory to manage user access privileges.

ESSO setup for users to access applications and external applications.

Updated patches for Oracle applications.

Created SQL update for ldap and Symantec's Altiris application for collecting inventory.

Setup Symantec Altiris imaging services for Desktop to deploy applications and OS.

Unix shell scripting to set up crontab run custom scripts to manage logs.

Unix shell scripting to set up crontab to manage OPMNCTL restarts.

Documented the setup

VOLUNTEER WORK

Harvesters and Coat drives

REFERENCES

Name: Jim Breslin

Company: CenturyLink

Relationship: Boss

Phone: 913-***-****

Email: Phone Only

Name: Mark Hoover

Company: DFW International Airport

Relationship: IT Manager of Database Teams

Phone: 972- 973-1180

Email: *******@**********.***

SKILLS

Software: Oracle Application Server 10g, Oracle Single Sign-on 10g, Oracle Internet Directory 10g, Oracle Access Manager 10g, Oracle Secured Enterprise Search 10g, and Oracle WebLogic 11gR2 and R3, Oracle Identity Management 11gR2, Oracle Identity Federation 10g and 11g, OAM 11gR2, Oracle Mobile services 11gR2, Oracle Access Manager 11gR2, OAM 12C, OID 12C, OIM 12C, OIC

Operating Systems: Red Hat Linux, Unix Bash, Sun Directory Server 6.1, Windows 10,11

Windows Servers: 2019,2022, Azure

Hardware: PC, Cisco, HP Net servers, Dell Servers, Tape Library-Storage Tek, Microsoft Clustering, EMC

Networking: Cisco Switches/Routers, TCP/IP, DNS, WIFI 802.xx, VOIP, VPN

Servers: Red Hat Server version 7, Sun Server SPARC 6.1, Windows 2008 Advanced Server ADS and Windows 2008 Active Directory Service

Artifact Language: Google Gemini setup my python applications

EDUCATION

University of Central Missouri

Warrensburg, MO

Some College (No Degree): Computer Science

Elected Captain of [Team]

#HRJ#91f951db-d5d3-4e7e-8f11-0392d35a2827#

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