Customer Service Leader & Sales Professional

NATHAN AVEDISSIAN

401-***-**** ******.**********@*****.***

Customer service and sales professional with 14+ years of experience building strong client relationships, driving retention, and delivering tailored service that increases satisfaction and repeat business. Outgoing, solutions-oriented communicator with expertise in account management, outbound and inbound sales, conflict resolution, and client support. Proven ability to lead teams, streamline workflows, cross-sell products, and improve the customer experience in fast-paced environments. Known for relationship building, problem solving, and consistently exceeding service expectations.

Customer Service • Sales Support • Outbound & Inbound Sales • Client Relationship Management • Book of Business Management • Retention • Upselling & Cross-Selling • Policy Remarketing • CRM & POS Systems • Problem Resolution • Team Leadership • Workflow Optimization • Training & Coaching • Vendor Management • Financial Operations

Account Executive Starkweather & Shepley Insurance Rhode Island 2022 – 2025

-Managed a multi-line book of business, providing policy servicing and client support that improved satisfaction and retention.

-Conducted outbound/inbound sales, including contacting defaulted and delinquent accounts to recover policies and strengthen retention metrics.

-Prospected new clients and business lines, contributing to pipeline growth and revenue expansion.

-Remarketed existing policies, leading a team of 5 junior agents and generating six-figure client savings through optimized coverage.

-Cross-sold commercial and personal insurance policies, increasing account value and customer engagement.

-Represented the company at 5–8 industry events per month, managing client relationships and enhancing brand visibility.

-Delivered high-level customer support through inbound call handling, issue resolution, and proactive communication.

Owner & General Manager Classic Pizza & Grill Rhode Island 2008 – 2022

-Managed daily business operations and customer experience, resulting in strong repeat business and high satisfaction.

-Led and developed a 30-person team, overseeing hiring, training, and performance management.

-Oversaw purchasing, vendor relations, and inventory, achieving 15% cost savings while maintaining service quality.

-Implemented mobile ordering technology, driving a 20% sales increase and improving service efficiency.

-Built long-term customer relationships through personalized service and proactive communication.

-Resolved customer concerns professionally, protecting loyalty and overall guest satisfaction.

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