Customer Service & Operations ProfessionalY
Resume:
Bret Coffin
Portland, OR *****
***********@*****.***
Professional Summary
I have 20 plus years of experience providing excellent customer service in various industries. I am able to provide excellent service in person and over the phone. I also have previous experience
· Dependable, able to work individually and within a team environment.
· Proven problem-solving capabilities, with excellent customer service-in person and via telephone.
· Good organization, time management, and interpersonal communication skills.
· Strong sense of professionalism and integrity.
· Able to follow directions, willingness to work hard, and customer service focused.
· Quick learner and good comprehension of new material. Fast worker, able to multi-task, and prepared to work on a flexible schedule. Willing to relocate to: Portland, OR
Authorized to work in the US for any employer
Work Experience
Chauffeur/Driver
654 LIMO-Portland, OR
November 2025 to Present
Drive Airport personnel from HOTEL to the AIRPORT. DRIVE IN CHAUFFEUR CAPACITY. HOURS VARY DAILY ACCORDING TO AIRPORT SCHEDULING.
Lot Manager
Rent A BAY/ PRO TRUCKING-Portland, OR
August 2025 to Present
I am the General manager. I write contracts, collect and deposit rent. I am responsible for all yard maintanence.
TRAVEL AMBASSADOR
CLEAR PDX-Portland, OR
October 2024 to August 2025
I ASSISTED CUSTOMERS TO
EXPRESS TRAVEL SERVICES.
I WORKED CLOSELY WITH TSA TO SECURE SECURITY AND SAFE TRAVEL THROUGH THE AIRPORT. AIRPARK SHUTTLE BUS
AirPark-Portland, OR
June 2022 to January 2025
I DROVE CUSTOMERS ON A SHUTTLE BUS TO THE AIRPORT (PDX) 503-***-****
WHEELCHAIR AGENT
Tower WAV (wheelchair accessible vehicle)-Portland, OR January 2023 to February 2024
I DROVE DISABLED AND ELDERLY CUSTOMERS TO THEIR APPOINTMENTS. DIALYSIS, SHOPPING, DOCTOR VISITS, AND WHATEVER ELSE WAS NEEDED. KEYSTONE AUTOMOTIVE
Delivery Driver-Clackamas, OR
July 2021 to June 2023
I DELIVERED RV AND AUTO PARTS THROUGHOUT THE GREATER PORTLAND REGION INCLUDING WASHINGTON
AMERICAN TIRE DISTRIBUTORS
DELIVERY DRIVER-Portland, OR
June 2020 to July 2021
DELIVERED TIRES THROUGHOUT THE GREATER PORTLAND REGION INCLUDING WASHINGTON 503-***-****
Driver
ENTERPRISE HOLDINGS CAR RENTAL-Portland, OR
June 2019 to June 2020
I WAS A DRIVER TO SUPPLY CARS AT DEALERSHIPS AS NEEDED 541-***-****
AUTO PLUS AUTO PARTS
DELIVERY DRIVER-Portland, OR
May 2017 to May 2019
BASIC AUTO PARTS DELIVERY
Education
TECHNICAL RADIO TELEVISION RECORDING (Bachelor's degree) Schooled in 36 track recording-Cheney, WA
September 1980 to July 1983
Mass Communications AUDIO RECORDING (WSU)
WSU-Pullman, WA
September 1980 to June 1982
EASTERN WA UNIVERSITY CHENEY, WA
06/1983- 09/1985
MASS COMMUNICATIONS EMPHASIS ON AUDIO RECORDING.
BACHELORS DEGREE
Mass Communications Audio Recording (Associate's degree) WSU-Pullman, WA
September 1979 to August 1981
High school diploma or GED
Bachelors
Skills
• Time management
• Order processing
• POS
• Manufacturing company experience
• Dependable, able to work individually and within a team environment.
• Outside sales
• Order fulfillment
• Customer relationship building
• Surveillance operations
• Hotel experience
• Attention to detail
• iOS
• Manual handling
• Food service
• Catering
• Data logging
• Route driving
• Manual transmission
• Environmental services
• Mechanic experience
• Hardware store experience
• Office experience
• Customer complaint resolution
• Sales presentations
• Paratransit
• Incident Reporting
• Meal preparation
• Commercial driving
• Vehicle maintenance
• Technical Proficiency
• Surveillance
• Sales management
• Computer skills
• Retail shipping operations
• Property management
• Editing
• Grammar Experience
• Truck driving
• Prospecting
• Leadership
• Automotive parts sales
• FDA regulations
• Industrial painting
• Word processing
• Patience
• Shift management
• Basic math
• Food service management
• DOT (Department of Transportation) regulations
• Retail management
• Windows
• Dealership experience
• Workplace health and safety regulatory compliance
• Bakery
• Order Picking
• Merchandising
• Data entry
• Analysis skills
• Plumbing
• Food production
• School Bus Driving
• Baking
• Employee relations
• Contractor management
• Direct support
• Valet parking
• Porter experience
• Hospitality
• Making change
• Assisted living
• Working with people with disabilities
• Grocery store
• Shuttle driving
• Microsoft Teams
• Manufacturing
• Warehouse experience
• Experience working with students
• Fair Housing regulations
• Market research
• Automotive repair
• Lightspeed Retail
• Moving
• Intermodal driving routes
• Phone communication
• Reach truck
• Payment reconciliation
• TouchBistro POS
• Serving
• Merchandising display arrangement
• Outbound calling
• Manufacturing facility
• Cash register operations
• Greeting customers
• Client services
• Banking
• Sewing
• Managing retail merchandising teams
• Inspection reporting and documentation
• Detecting counterfeit currency
• Information Security
• ERP systems
• Team management
• Employee relationship building
• Procurement management
• Stocking
• Math
• Guest services
• Training & development
• Sales
• Communication skills
• Freight
• Tire service
• Restaurant management
• Achieving sales targets
• Professional email communication
• Receiving shipments
• Packing
• Working with geriatric patients
• Microsoft Office
• Groundskeeping
• Safe work practices
• POS systems
• Organizational skills
• Fine dining experience
• Property leasing
• Report writing
• Assembly
• Hand tools
• English
• Assembly line
• Packaging
• Managing hospitality teams
• Experience with children
• Working with people with developmental disabilities
• Senior care
• Conflict management
• Heavy haul
• NCR POS
• Cash handling
• Client interaction via phone calls
• Cash handling machinery
• Shipping & receiving
• Geometry
• Team development
• Payment verification
• CGMP
• Inventory management
• Clothing store experience
• Overseeing training
• GPS
• Store management
• Climbing
• Food preparation
• Specialty store experience
• Sawing
• Computer Operation
• Restaurant experience
• Contracts
• Electric pallet jack
• Car wash
• Human resources
• Administrative experience
• Van driver
• CRM software
• Order picker
• Travel planning
• Microsoft Project
• Schematics
• MRP
• ISO 27001
• Maintenance
• Wireless sales
• Customer relationship management
• Telemarketing
• Food safety management
• Convenience store experience
• Host/hostess experience
• Writing skills
• Visual merchandising
• Mechanical knowledge
• Computer literacy
• Microsoft Excel
• Ability to motivate
• Proven problem-solving capabilities, with excellent customer service-in person and via telephone.
• Emergency scheduling
• Productivity software
• Retail math
• Relationship building
• Customer inquiry handling
• Able to follow directions, willingness to work hard, and customer service focused.
• Emergency management
• HIPAA
• Automotive parts and accessories knowledge
• Product demos
• Customer returns handling
• DME
• InfusionSoft
• Medication administration
• Multitasking
• ATS
• Bookstore experience
• Negotiation
• Refund processing
• Roll-off truck
• Microsoft Outlook
• Logistics
• Filing
• Team leadership
• Staff development
• Body mechanics
• Sales administration
• Supervising experience
• Sanitation
• Upselling
• Federal Acquisition Regulations
• Driving
• Cooking
• Typing
• Customer support
• Telecommunication
• Childcare
• Mobile devices
• Employment law
• Appointment scheduling
• Assistant manager experience
• Customer training
• Handling customer inquiries
• Customer service
• Facility security systems
• Logistics inventory management
• Outdoor work
• Shop math
• Expense management
• Management
• Google Workspace
• Microsoft Word
• Quick learner and good comprehension of new material. Fast worker, able to multi-task, and prepared to work on a flexible schedule.
• Good organization, time management, and interpersonal communication skills.
• Staff scheduling
• FIFO
• Payment card processing
• Software troubleshooting
• Schedule management
• Retail security monitoring
• Micros POS
• Mentoring
• Record keeping
• Courier
• Load & unload
• Slack
• Automotive service
• Warehouse management system
• Operating systems
• Customer communication
• Labor cost analysis
• Delivery driver experience
• Power tools
• Caregiving
• Clerical experience
• Retail sales transactions
• Warehouse management
• Decision making
• Classroom experience
• Scissor lift
• Depositing cash
• EHR systems
• Retail sales - Retail sales experience (11-15 years)
• Security
• Retail price checking
• Patient care
• Cash register
• Heavy lifting
• Handheld computers
• Direct sales
• Product management
• Store opening procedures
• Teaching
• Pallet jack
• Personal assistant experience
• Map reading
• Balancing cash drawers
• Business development
• Phone etiquette
• Territory management
• Transmissions
• Special order processing
• Hazmat
• Tanker
• Sports
• Heavy equipment operation
• Food industry
• Alternative dispute resolution
• Teamwork
• Pricing
Languages
• English
Certifications and Licenses
Top Secret Clearance
Cleared by HOMELAND SECURITY TO WORK SECURITY AT INTERNATIONAL AIRPORTS.
DOT Physical Certification
Driver's License
Food Safety Certification
TIPS
Food Handler Certification
Bartender License
OLCC Service Permit
First Aid Certification
Non-CDL Class C
Air Brake Endorsement
Passenger Endorsement
Chauffeur's Permit
Confidential Clearance
Certified Home Health Aide
Pallet Jack Certification
Additional Information
WORK AS CHAUFFEUR, 5 YEARS AS VALET, HOTEL CONCIERGE, AUDIO ASSISSTANT.
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