Senior Program Manager & Product Delivery Leader

Sharon Wright

Atlanta, Georgia *****

678-***-**** • **********@*****.*** • https://www.linkedin.com/in/sharonwright823/ Program Manager & Product Delivery Leader

Multifaceted technical career developing and delivering complex and challenging projects High-performing professional with expertise in program management, product delivery and quality assurance in the health care indus- try. Proven and effective leader in fast-paced environments with the ability to manage effectively in high pressure situations. Demon- strates excellent communication skills, results driven and team oriented. Extensive experience with strategic planning, SDLC, agile, scrum, customer retention, project management and relationship development. Core Competencies:

• Technical Program Management

• Process Creation & Improvement

• Data Analysis & Reporting

• Advanced Problem-Solving

• Motivational Team Leadership

Professional Experience

AmWell - Boston, Massachusetts

Strategic Account Director / Program Manager, Jan. 2019 – Sept. 2024

• Managed the end-to-end product lifecycle, from ideation through launch, delivering digital products to market, expanding Amwell!s strategic footprint into longitudinal care delivery

• Collaborated cross functionally with executive leadership, engineering, design, product marketing, sales and account teams to as- semble a product delivery plan, roadmap and go forward product strategy

• Led the product-client relationship with large health plans, working in tandem with their product and business leads to ensure re- quirements were met and delivery to market was on time

• Worked hand in hand with design and several engineering teams to define requirements, prioritize backlogs and execute on the de- livery of an immersive, differentiated product

• Analyzed key metrics and product data via Looker such as customer satisfaction, utilization and performance to inform key deci- sions and future product planning

Anthem, Inc. / Elevance Health – Atlanta, Georgia

Business Change Director, 2013 – Dec. 2018

Strategically lead efforts to implement new processes, track development efforts, execute testing strategies, and efficiently manage large projects. Gather and translate project requirements into actionable deliverables.

• Drafted document flows, orchestrated prototype builds, and collaboratively led offshore and onshore IT teams. Flawlessly developed and launched innovative new applications/systems

• Defined user acceptance testing (UAT) requirements for web and mobile releases. Enhanced and improved the end-user experience through innovative new features/updates

• Identified and avoided risk through proactive mitigation plans. Quickly addressed problems and decreased the average turnaround time for responses

Turner Broadcasting System / CNN – Atlanta, Georgia Quality Assurance Manager, 2006 – 2014

Championed all aspects of testing that validated CNN digital products throughout all phases of development and lifecycle manage- ment. Released test strategies, executed quality analysis, and collaboratively led a team of 12 Quality Assurance Analysts. Authored and delivered weekly status reports for all development projects.

• Conducted quality analysis across CNN.com’s business units. Proactively pursued changes in test strategy that boosted test coverage by 25%. Simultaneously slashed average test execution time by 30% and lowered the number of production defects by 15% in <six months

• Encouraged collaboration and teamwork in a cross-functional effort to deliver outstanding results to stakeholders. Supported team growth through training, mentorship, and on-the-job learning experiences

• Managed all phases of product qualification and problem report tracking leading to reduction of new and lingering issues Connecture Inc. – Atlanta, Georgia

Quality Assurance Lead/Senior Automation Engineer, 2003 – 2006 Designed, launched, and maintained robust quality assurance deliverables and expectations that supported the SDLC. Compiled data and information for reports facilitated and distributed to the senior leadership team

• Constructed automated scripts utilizing WinRunner and VB Script for integrated web-based sales/service automation solutions. Im- proved the output and productivity of applications/solutions

• Established an automated testing strategy for rate and regression requirements. Analyzed and transferred results into comprehensive reports shared with internal/external stakeholders

• Measured team and product performance based on KPIs that included testing, project planning, and other critical deliverables. Rec- ommended improvement actions to enhance performance Prior experience as a Quality Assurance Manager at Alteon Websystems/NorTel Networks; Quality Assurance Manager at Netvendor Inc.; Senior Software Quality Assurance Engineer at Arris Interactive – NorTel/Antec Technical Proficiencies

Languages: HTML, XML, Java, SQL, PL/SQL, Python, VB Script Methodologies: SDLC, Agile, Scrum, Waterfall, Lean Software:

JIRA, Confluence, miro, Slack, Salesforce Community, Salesforce Service Cloud, Rational Quality Manager, Clear Quest, Requisite Pro,Google Analytics,TestFlight, Apache

Education and Credentials

Bachelor of Science – Electrical Engineering

Georgia Institute of Technology – Atlanta, Georgia Certifications

Certified Scrum Product Owner (CSPO) - Scrum Alliance Certified Software Test Professional (CSTP)

Professional Affiliations

NAMIC

CHI* Atlanta – Computer Human Interactions (UX)

WIT – Women in Technology

Contact this candidate