Experienced Housekeeper with 16+ Years of Service

Shonta Sellers

Washington, DC *****

***************@******.***

+1-771-***-****

Professional Summary

Housekeeper with 16+ years of experience maintaining cleanliness and safety in hotels, hospitals, and private homes. Strong time-management and communication skills used to streamline room turnover, enforce infection-control protocols, and support efficient patient and guest flow. Reliable team player focused on consistent presentation, regulatory compliance, and continuous improvement to enhance guest and patient satisfaction.

Work Experience

Housekeeper

Ginosi Apartels-Washington, DC

May 2015 to June 2018

• Maintained cleanliness of checkout rooms and guest areas to ensure consistent guest satisfaction and safety.

• Standardized room cleaning process to reduce turnover time and increase available rooms each day.

• Inspected rooms after cleaning to identify and resolve issues, resulting in measurable improvements in room readiness.

• Handled mopping, sweeping, polishing, and vacuuming to uphold hotel presentation and support positive guest reviews.

Housekeeper

Inova Fairfax Hospital Medical Campus-Falls Church, VA November 2017 to May 2018

• Maintained patient rooms and equipment cleanliness to meet infection control standards, reducing infection risk with measurable results.

• Disposed of general and biohazard waste following protocol, ensuring regulatory compliance and safer work areas.

• Sanitized bathrooms, beds, machines, and windows efficiently to support timely room turnover and improved patient flow.

• Coordinated with nursing staff to prioritize cleaning tasks during peak admissions, improving room availability and operational throughput.

Housekeeper

Handy-Washington, DC

May 2010 to September 2016

• Clean clients homes, dust, mop, vacuum, as well as clean windows. Housekeeper

Hyatt Regency-Arlington, VA

July 2012 to June 2014

• Maintained guest room cleanliness by performing inspections and resolving issues before check-out, improving satisfaction metrics.

• Sanitized high-traffic public areas daily to reduce complaints and maintain health standards.

• Organized linen and supply inventory to ensure consistent room readiness and reduce supply shortages.

• Resolved guest requests promptly through direct communication, resulting in measurable service improvements.

Driver

Metro Access Transportation-Capitol Heights, MD

May 2007 to July 2011

• Take clients to and from their appointments, grocery shopping, shopping, and return them back home. Housekeeper

MCV Hospital-Richmond, VA

April 2002 to June 2006

• Clean hospital rooms from the bottom to the top, wipe down beds, machines, high dust, clean bathrooms as well as dispose of all trash in the right bins. Education

General Studies (High school diploma)

Goodwill Excel Center-Washington, DC

September 2020 to 2022

Skills

• Professional email communication

• Sanitizing surfaces

• Office cleaning

• Cleaning carts

• Sanitizing chemicals

• Floor scrubbers

• Customer service

• Safe work practices

• Environmental regulations

• Direct support

• Manual handling

• Performing regular vehicle safety checks

• Mechanical knowledge

• Microsoft Excel

• Bed making

• Lifting

• Working with adult populations

• Assisting with ADLs

• Communication skills

• Household surface disinfection

• Workers' compensation

• Medication administration

• Table cleanliness maintenance

• Patient safety

• Vacuuming

• Typing

• Window cleaning

• Floor buffing

• Grammar Experience

• Experience with individuals with mental health conditions

• Stocking

• Shuttle driving

• Clerical experience

• Crew management

• Fire safety procedures

• Hazardous material handling

• Commercial vehicle

• Carpet cleaning chemicals

• Garment finishing

• Residential window cleaning

• Hospitality

• Hospital cleaning experience

• Household spot cleaning

• Floor cleaning chemicals

• E-waste

• Hotel cleaning experience

• Facilities maintenance

• Patient care

• Communication platforms

• Custodial experience

• Adhering to traffic regulations

• Route driving

• Working with people with disabilities

• Emergency response procedures

• Passenger safety

• Analysis skills

• Payment processing

• Hospital compliance

• Slip and fall prevention

• Outdoor work

• Infection prevention management

• Traffic laws

• Medical waste disposal

• Passenger safety regulations

• Dry cleaning

• GPS navigation

• Commercial driving

• Paratransit

• Logistics

• Medical terminology

• Commercial cleaning

• Removing debris

• Vehicle dispatch software

• Handling customer inquiries

• Materials management in logistics

• Defensive driving

• Assembly

• Proper waste disposal

• Cleaning surfaces

• Window cleaning tools

• Automotive electrical system repair

• Apartment housekeeping

• Delivery tracking applications

• Front desk

• Disinfection procedures

• Facilities management

• Non-technical user support

• Working with people with developmental disabilities

• Safety regulations

• Refrigerator cleaning

• Client interaction via phone calls

• Time management

• Meal preparation

• Janitorial experience

• Maintenance

• Patient transport

• Experience with children

• Customer communication

• Achieving HIPAA compliance

• Cleaning - Cleaning experience (16-20 years)

• Hospital regulatory compliance

• Skilled nursing facility experience

• Unloading

• Google Sheets

• Security

• Vehicle inspections

• Patient interaction

• Interpersonal communication

• Conflict management

• Pallet jack

• Sanitation procedures

• Laboratory experience

• Body mechanics

• Productivity software

• Suspension

• Food safety management

• Individual consumer customer service

• Heavy equipment operation

• Team leadership

Languages

• Bilingual

• English

• Multilingual

Certifications and Licenses

Non-CDL Class C

BLS Certification

Driver's License

CPR Certification

First Aid Certification

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