Detail-Oriented Remote Admin & Data Specialist
Resume:
CHRIS LUNDY
Remote Data Entry Customer Service HR Administrative Support Records Management
Washington, DC
**************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented and highly organized administrative and HR support professional with 10+ years of experience managing high-volume data systems, confidential records, employee onboarding files, customer communications, and operational workflows across education and service-based organizations. Proven success maintaining accurate databases, reviewing source documentation, resolving discrepancies, generating reports, and supporting cross-functional teams in fast-paced remote and hybrid environments. Advanced proficiency in Microsoft Office Suite, especially Excel, Google Workspace, HRIS-style systems, and digital record management. Recognized for exceptional accuracy, time management, customer service, and the ability to independently meet deadlines while maintaining data integrity, privacy, and compliance.
COMPETENCIES
Remote Data Entry & Database Management
Customer Service Support
Microsoft Excel & Spreadsheets
Records Accuracy & Verification
Onboarding Documentation
Report Generation
Data Quality Assurance
CRM / SIS / ATS Platforms
Remote Support
Error Detection & Resolution
Google Workspace
Confidentiality & Compliance
Process Improvement
PROFESSIONAL EXPERIENCE
Frontier Learning Center — Director of Operations, HR & Administrative Services
VA 2021–Present
Managed and maintained 1,000+ student, staff, HR, payroll, enrollment, and compliance records with exceptional accuracy across digital databases and reporting systems
Oversaw employee onboarding documentation, personnel files, payroll support records, background check tracking, and licensing compliance files
Entered, verified, and updated high-volume operational and HR data including attendance, tuition payments, onboarding files, staffing schedules, and benefits documentation
Reviewed source documents for completeness, corrected discrepancies, and ensured proper system updates to maintain 98%+ data accuracy standards
Generated weekly and monthly administrative and workforce reports using Microsoft Excel, Google Sheets, and internal database platforms
Responded to staff, family, and vendor inquiries with professionalism, providing timely customer service and issue resolution
Maintained strict confidentiality for sensitive employee, payroll, family, and student records in alignment with HR and privacy best practices
Improved digital filing and spreadsheet tracking systems, reducing retrieval time by 40%
Worked independently in hybrid and remote environments while consistently meeting deadlines and reporting targets
EBCCA, LLC — Remote HR Data Coordinator Employee Records & Customer Support
DC 2015-2021
Managed high-volume employee and applicant data entry workflows, maintaining accurate personnel records, onboarding documents, payroll support files, and benefits enrollment trackers across secure cloud-based systems
Audited and corrected discrepancies in HR databases, reducing documentation errors by 30% and improving record completeness for leadership reporting
Processed digital onboarding packets, I-9 documentation, background check logs, training records, and employee compliance files with strict confidentiality standards
Generated weekly Excel reports on staffing activity, candidate pipeline movement, onboarding completion, and personnel status updates for leadership review
Delivered responsive customer service support to employees and applicants via email, phone, and remote ticketing systems, resolving documentation and data questions efficiently
Maintained remote workflow discipline by meeting daily productivity targets, turnaround SLAs, and cross-functional reporting deadlines
Used Microsoft Excel, Google Sheets, ATS/HRIS platforms, Teams, and Zoom to coordinate data updates and communicate with distributed teams
K12 Education—Hybrid Customer Support & Database Specialist
VA 2009–2015
Entered, updated, and maintained customer account records, service tickets, case notes, billing updates, and CRM database information with 98%+ accuracy
Responded to high-volume customer email and phone inquiries, documenting interactions thoroughly and ensuring all account updates were reflected in real-time systems
Reviewed source documents, case histories, and support requests to identify missing or inconsistent data and resolve discrepancies quickly
Produced daily and weekly spreadsheet summaries tracking customer trends, case resolution times, escalations, and service outcomes
Supported cross-department teams by maintaining organized digital files, case logs, and reporting dashboards that improved workflow visibility
Protected confidential customer information while following privacy, documentation, and data security best practices
Worked independently in a fully remote environment using CRM systems, Excel, Microsoft Office, Zoom, and cloud collaboration tools
Consistently exceeded data quality and customer response benchmarks while balancing speed, professionalism, and accuracy
EDUCATION & CREDENTIALS
Master of Science Organizational Development & Knowledge Management
George Mason University
Bachelor of Arts Education & Sociology
Saint Paul’s College
Human Resources Management Certificate
IAP Career College 2022
Microsoft Office Specialist Certification
Microsoft Excel Word Data Reporting
TECH SKILLS
Microsoft Excel • Microsoft Word • Google Sheets • Google Docs • HRIS Systems • ATS Platforms • CRM Systems • PowerSchool • Schoology • Brightwheel • ProCare • Google Workspace • Zoom • Microsoft Teams • Digital Filing Systems • Data Reporting Dashboards • Remote Collaboration Tools
Contact this candidate