Sales Coordination Professional with 18+ Years Experience

*** **** ******, *** *******, US, ***** • ********@*******.*** • 508-***-****

DANIEL JARED VILANDRY

Services Specialist

Services Specialist with extensive expertise in technical support, customer service coordination, and project management spanning over 18 years. Adept at utilizing tools such as SAP, Microsoft Office, and SyteLine to enhance customer satisfaction and operational efficiency. Demonstrates a commitment to innovative solutions, continuous improvement, and fostering a knowledgeable team.

EMPLOYMENT HISTORY

ASSISTANT SERVICE MANAGER Jan 2025 – Nov 2025

Crane Appliance Vineyard Haven / Cotuit, Massachusetts TECHNICAL SUPPORT SPECIALIST / SERVICE COORDINATOR Oct 2012 – Dec 2015 NorthEast Electrical Distributors Stoughton, Massachusetts SERVICE COORDINATOR Sep 2004 – Aug 2008

Brookfield Engineering Laboratories Middleboro, Massachusetts FLEX ASSOCIATE MANUFACTURING Nov 2001 – Jan 2004

Titleist and FootJoy Worldwide North Dartmouth, Massachusetts CORPORATE ACCOUNT SPECIALIST Sep 2000 – Nov 2001

Cingular Wireless, formerly Cellular One Southern New England Region-Westwood, Massachusetts Identified customer service issues before technician visits, reducing repeat calls and improving satisfaction. Resolved escalated service calls promptly, restoring customer relationships and minimizing follow-ups. Conducted interdepartmental audits to improve operational efficiency and streamline handoffs. Managed scheduling and coordination for caretakers, builders, designers, technicians, and installers to meet project timelines. Assisted parts department in accurately identifying replacement parts for return service calls to reduce delays. Contacted customers with irreparable appliances to explain trade-in options and connect them to sales for replacement. Received, inspected, and stocked incoming parts for daily service calls to ensure technicians had required components. Scheduled and adjusted technician routes daily to accommodate unforeseen changes and maintain service coverage. Assisted customers with automation services, ensuring accurate and timely responses to inquiries. Managed and expedited orders for various technical services, ensuring timely delivery and support. Streamlined technical service order management, significantly improving delivery times and customer support efficiency. Coordinated with various departments to resolve billing and credit issues, enhancing overall customer satisfaction. Analyzed customer feedback to refine service processes, contributing to measurable improvements in customer satisfaction. Provided training on technical service protocols, empowering team members and boosting overall operational consistency. Developed a new tracking system for order management, resulting in notable reductions in processing time and resource allocation.

Created service manuals, training presentations, and user manuals, ensuring up-to-date documentation. Supervised daily operations of the Customer Service Department, resolving escalated issues promptly. Provided technical sales and service support to the Executive Management team, enhancing customer satisfaction. Collaborated with Engineering on product improvements and developed service tooling. Led quarterly training sessions for Export Service Managers and Technicians on equipment repair and calibration. Pioneered new service protocols, streamlining processes and significantly improving response times for urgent client requests. Aligned materials with production demands, boosting efficiency and meeting targets. Optimized stock logistics, ensuring smooth production flow. Trained new hires, enhancing team productivity and fostering a collaborative work environment. Operated manufacturing machines with precision, maintaining quality during staffing shortages. Demonstrated strong time management skills, supporting team objectives and ensuring consistent productivity. Managed service for 1875 corporate accounts, ensuring top-tier customer satisfaction. Led department in resolving escalated calls, improving customer retention. Enhanced corporate client relations by developing tailored billing solutions, fostering strong partnerships for improved customer retention.

PERSONALIZED SERVICES REPRESENTATIVE May 2000 – Sep 2000 CUSTOMER CARE REPRESENTATIVE Sep 1999 – May 2000

EDUCATION

HIGH SCHOOL Sep 1991 – May 1995

Greater New Bedford Regional Technical Vocational High School New Bedford, Massachusetts Major-Appliance Repair/HVAC/Technician. Night course – Basic Machine Shop. COURSES

PRACTICAL COURSE ON VISCOSITY MEASUREMENTS

Brookfield Engineering Labs

ISO 9001:2000 INTERNAL AUDITOR

American Society for Quality

REFRIGERANT TRANSITION AND RECOVERY CERTIFICATION

Ferris State University

SIX STEPS TO SUCCESS SALES TRAINING PROGRAM

Automax Sales Training & Consulting LLC

DIRECT SALES REPRESENTATIVE TRAINING

Comcast Corporation University

SKILLS

PackageAI (Experienced), SAP (Experienced), EPass (Experienced), SyteLine (Experienced), Microsoft Office Suite (Experienced), Field Service Plus (Experienced), Customer Service System (Experienced), Microsoft Excel (Experienced), Microsoft Word (Experienced), Microsoft Office (Experienced), Adobe Creative Suite (Experienced), Photoshop (Skillful), PowerPoint (Skillful), Microsoft Streets & Trips (Skillful), Visio (Skillful), QuickCal Calibration Software (Experienced), Schematic/Diagram Knowledge (Experienced), Multimeter Knowledge (Experienced), Worksaver (Experienced), Forklift trained (Experienced), Soldering to ODI standards and procedures (Skillful) ADDITIONAL INFORMATION

SEMINARS

How to Deliver Exceptional Customer Service

Mistake-Free Grammar and Proofreading

Managing Emotions Under Pressure

Advanced Microsoft Excel

Dealing with Difficult People

Managing Multiple Projects, Objectives and Deadlines How to Build Powerful PowerPoint Presentations

How to Become a Better Communicator

Streamlined communication between sales and technical teams, resolving complex service issues efficiently to maintain high service standards.

Mentored new representatives, boosting team performance and ensuring seamless integration into corporate service roles. Trained new reps, improving inquiry and escalation skills, boosting overall support quality. Memorized tech details, significantly enhancing customer support effectiveness. Resolved high-volume calls efficiently, driving measurable customer satisfaction. Led escalated calls management, demonstrating strong problem-solving abilities. Consistently exceeded monthly targets for customer saves, contributing to higher retention rates. Resolved billing issues, ensuring accurate accounts and customer satisfaction. Trained new representatives, boosting team efficiency and service quality. Managed high-volume calls, improving customer experience and response time. Handled escalated issues, maintaining service standards and customer trust.

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