Customer Service & Admin Specialist Resume

Trey Branch

**** ******* *****, **********, ** **112 804-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer service professional with 5+ years of experience providing exceptional support in fast-paced retail environments. Skilled in front-office operations, team coordination, and cash handling. Known for maintaining accuracy under pressure and delivering outstanding customer satisfaction. Open to new opportunities in office, administrative, and customer-focused roles.

CORE SKILLS

Customer Relationship Management • POS Systems & Cash Handling • Problem Solving & Conflict Resolution Digital Marketing & Merchandising • Time Management & Team Collaboration • Microsoft Office & Google Workspace

PROFESSIONAL EXPERIENCE

Front Office Assistant Food Lion — Richmond, VA

October 2020 – Present

- Support front-end operations by assisting cashiers and ensuring consistent workflow.

- Handle high-volume customer transactions, including Western Union transfers, money orders, and lottery sales.

- Manage nightly safe counts, register lock-downs, and system deposits with 100% accuracy.

- Recognized for excellent communication and reliability by management and peers. Cashier Target — Midlothian, VA

October 2019 – January 2020

- Delivered fast and friendly checkout experiences for 100+ customers daily.

- Accurately processed transactions, honored coupons, and maintained store appearance.

- Collaborated with team members to open and close registers and resolve customer concerns. Café/Cashier Launch Trampoline Park — Midlothian, VA December 2018 – July 2019

- Greeted customers and processed food and drink orders.

- Managed purchases, maintained cleanliness, and ensured a positive guest experience. EDUCATION

Associate of Business Administration — Brightpoint Community College, Midlothian, VA Graduated May 2023 GPA: 3.5

High School Diploma — Clover Hill High School, Midlothian, VA June 2019

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