Customer Support Specialist with Travel Logistics Expertise

Bailee Christensen

602-***-**** • *********@*****.*** • Glendale, AZ

Summary

Customer Support professional with over 9 years of experience delivering high-quality service and administrative excellence. Expert in Scheduling, high-volume Data Entry, and Phone Support, with a proven track record of driving Customer Success in the Travel Industry and remote environments. Skilled in utilizing CRM Software to Manage complex client inquiries and Coordinate logistics, ensuring a smooth and positive customer experience.

Work Experience

Customer Care Representative October 2025 – Present MTM, ARIZONA

Coordinate transportation and specialized Travel Planning for members to ensure timely arrivals at medical appointments.

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Perform detailed Data Entry to Verify appointment details and ensure reliable travel arrangements across the network.

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Assist members with service inquiries and Scheduling changes through professional Phone Support and Email Management.

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Manage communication between providers and transportation services to streamline administrative processes and support customer needs.

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Virtual Operations Associate September 2023 – Present DOORDASH, TEMPE, AZ

Assist customers with creating and managing delivery orders while operating in a fast-paced Remote Work Operations environment.

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Utilize CRM Software to create customer accounts and resolve technical access issues to ensure seamless Customer Success.

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Provide prompt and professional Customer Support via digital channels, maintaining high satisfaction ratings and response efficiency.

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Manage high-volume Multitasking requirements to resolve order discrepancies and balance diverse customer needs simultaneously.

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Caregiver November 2022 – August 2023

CAREGIVER – FAMILY SUPPORT, GLENDALE, AZ

Provided full-time administrative and logistical support, managing complex healthcare requirements and daily care operations.

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Managed precise Scheduling and Travel Planning for medical consultations, ensuring 100% attendance and organization.

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Strengthened Multitasking capabilities and problem-solving skills while navigating high-pressure administrative challenges.

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Team Lead May 2019 – November 2022

CIRCLE K, GLENDALE, AZ

Led and coached team members to enhance performance standards and deliver superior Customer Support to all visitors.

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• Managed daily operations and inventory Data Entry to ensure productivity and administrative organization.

• Provided training on POS systems and internal CRM-adjacent protocols to streamline customer transactions. Coordinated staff Scheduling and fostered a collaborative work environment to minimize operational pain points.

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Customer Service Representative July 2018 – May 2019 CIRCLE K, GLENDALE, AZ

Assisted customers with purchases and product inquiries, delivering a positive and professional service experience.

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• Managed POS transactions with high accuracy, ensuring data integrity during financial reconciliations.

• Maintained facility organization and cleanliness to optimize customer flow and administrative efficiency. Caregiver / Home Health Support November 2016 – July 2018 ALARYS HOME HEALTH, ARIZONA

• Provided comprehensive Customer Support and daily care for multiple clients within the home health sector. Managed complex Scheduling and travel coordination for medical visits, maintaining accurate records through Data Entry.

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Sales Customer Representative September 2015 – November 2016 EMPERION, PHOENIX, AZ

• Conducted high-volume outbound calls and Phone Support to drive business development and client acquisition. Managed inbound customer inquiries and utilized CRM Software to track customer history and resolve product issues.

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Provided dedicated follow-up services to ensure Customer Success and improve retention rates through effective Email Management.

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Education

GED

GED, ARIZONA

Additional Skills

Core Technical Skills: Data Entry, Scheduling, Customer Support, Travel Planning, Email Management, Phone Support

Tools & Platforms: CRM Software, Microsoft Office, Microsoft Excel, POS Systems, Remote Work Operations

Professional Methodologies: Customer Success, Conflict Resolution, Multitasking, Inventory Logistics, Administrative Organization

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