Customer Service & POS Specialist Resume
Resume:
Associates Medical Assistant Cashier Sales representative
Burning Wicks and Baskets, A candle shop
JOSSALIN HAFFERTY
**** * ********** *** ******* Il, 60622
*********@*****.***
Customer service professional with over 4+ years of proven experience in effectively addressing customer needs and delivering timely solutions. Recognized for strong collaboration skills and adaptability to changing requirements, always ensuring seamless support. Looking forward to growing and working with your company! Excellent verbal and telephone
communication skills
Remote technical support
Customer success management
Report generation
Data management
Online chat support
Support services
Skills
About Me
Contact
Customer Support
2009-2013
January 2021 - April 2022
2015-2016
Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail. Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Answering client questions about credit terms, products, prices, and availability.
Operating point-of-sale equipment, proactively assisting customers
Greeted customers entering store and responded promptly to customer needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operating cash registers
Rotated stock and restocked shelves to maintain product availability and store appearance.
Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Resolved technical issues for customers with clear explanations and step-by-step guidance.
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty. June 2022 - November 2023
November 2023 - February 2024
February 2024 - June2025
Experience
Education
Primary
Lakeview Highschool
Westwood College
Sales Associate
Live Customer Support Representative
Torrid plus size fashion
Amazon
Online Customer Support Representative
The Pill Club Chicago, Il - Remote
Chicago, Il - Remote
Chicago, Il - Remote
Chicago, Il - Remote
Reference
Michelle, Zaremba, 786-***-****
Mitchelle, Corrales, 773-***-****
Nannette, Acevedo, 773-***-****
Ramon, Gutierrez, 312-***-****
Languages
English - Native
Spanish - Limited
Contact this candidate