Operations Leader with Profit & People Focus

MARIA STARK

PO Box **** Sandy, UT ***** 801-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Strategic Hospitality and Food Service Executive with a career defined by full-scale operational oversight in luxury resorts, commercial cleaning, and the restaurant industry. Expert in driving profitability through meticulous P&L management, sales leadership, and cross-functional team coordination. Following a brief three-month leave to manage family affairs, I am seeking to return to a high-impact leadership role in Housekeeping Operations or General Management in the fast-food industry. CORE COMPETENCIES

• Executive Administration: Full P&L responsibility, budget forecasting, and capital expenditure oversight.

• Multi-Departmental Leadership: Direct management of Housekeeping, Laundry, Culinary, Maintenance, and Sales Teams.

• Staff Development: Expert in recruitment, hiring, and specialized training of supervisors and staff.

• Operational Excellence: Specialist in high-volume hospitality and fast-paced food service protocols.

• Compliance & Risk Management: Ensuring 100% adherence to OSHA, HACCP (Food Safety), and state regulations.

PROFESSIONAL EXPERIENCE

FAMILY CARE MANAGEMENT (Short-Term Leave) Sandy, UT November 2025 – January 2026

• Stepped away from professional duties for a brief three-month period to oversee the major medical condition and subsequent surgical recovery of my spouse.

• Status: Fully transitioned back to the professional workforce as of February 2026. SNOWBIRD RESORTS (The Lodge) Snowbird, UT Assistant Director of Housekeeping & Laundry September 2024 – October 2025

• Leadership & Recruitment: Directed and managed the housekeeping and laundry departments, including the hiring and onboarding of all supervisors and seasonal staff.

• Training & Mentorship: Developed and implemented comprehensive training programs for supervisors to ensure consistent 5-star quality and operational efficiency.

• Laundry Operations Management: Directed high-volume linen processing, industrial equipment maintenance, and inventory control for 150+ luxury units. ALLIED UNIVERSAL Multiple Locations Operations Manager (Cleaning Department) November 2021 – June 2024

• Team Management: Directly managed and trained cleaning supervisors and custodial teams for high-traffic regional shopping malls.

• Staffing & Retention: Led recruitment efforts and performance management for a large- scale workforce to ensure 24/7 service delivery.

• Sanitation Protocols: Implemented rigorous cleaning standards to ensure 5-star maintenance in public-facing commercial spaces.

WENDY’S Greater Salt Lake Area Manager / Operations Lead February 2019 – November 2021

• Talent Management: Spearheaded hiring, training, and development of supervisors and team members to drive store profitability.

• Full P&L Responsibility: Managed all financial aspects including food costs, labor, and inventory.

HAWTHORN SENIOR LIVING Multiple Locations General Manager / Community Lead January 2018 – January 2019

• Executive Oversight: Directed a diverse workforce of 50 to 60 employees across all community departments.

• Strategic Leadership: Held full P&L responsibilities and led the entire community leadership team.

• Functional Management: Provided direct supervision to Operations, Sales, Marketing, the Executive Chef, Dining Services, Housekeeping, Maintenance Director, and Activities Coordinator.

HOMESTEAD RESORT Midway, UT Executive Housekeeper December 2016 – January 2018

• Led the housekeeping and laundry departments for a historic resort property, ensuring premium guest standards and operational efficiency.

• Left in good standing to transition into a live-in management partnership at Hawthorn Senior Living.

HOLIDAY RETIREMENT Multiple Locations Lead Manager January 2014 – November 2016

• Community Administration: Accountable for the community's financial performance and multi-million-dollar annual budgets.

• Scale of Operations: Managed teams ranging from 52 to 102 employees, depending on location size and resident capacity.

• Departmental Leadership: Managed all core functions including Operations, Sales, Marketing, the Executive Chef, Dining Services, Housekeeping, Maintenance, and Activities.

TECHNICAL SKILLS & CERTIFICATIONS

• Financial Tools: Profit & Loss (P&L) Analysis, Budgeting Software, Labor Management Systems.

• Operations Systems: Housekeeping Management Systems, CRM for Sales.

• Certifications: Food Safety Manager (HACCP), Advanced Leadership Training. EDUCATION

University of Sinaloa Mazatlán, MX Bachelors: Law (LL. B, J.D)

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