Operations & Administrative Support Specialist

ANNALISA SAHADEO

868-***-****

****.*********@*****.***

Felicity, Chaguanas

Objective

Results- driven business professional with experience in administrative support, customer service, and operations, aiming to support operational efficiency and deliver high- quality service in a dynamic work environment.

Education References

Saraswati Girls’ Hindu College Nisha Siewlal, Accountant Caribbean Examination Council Peche Patisserie Limited September 2016 – July 2021 868-***-****

UWI Roytec Norisha Narine, Manager

Associate’s Degree in Business Management Toyroller Auto Spares January 2024 – Current 868-***-****

Experience

Administrative Assistant

Peche Patisserie Limited – Caroni Savannah Road, Chaguanas February 2025 – August 2025

- Assisting with scheduling, filing, and office management

- Managing client communication and follow-ups

- Supporting the accounting team with basic bookkeeping

- Preparing documents and reports for management

Customer Service Representative

Iqor Trinidad Limited – Ramsaran Street, Chaguanas January 2023 – February 2025

- Provided exceptional customer service to US-based clients

- Resolved customer queries in a timely and professional manner

- Maintained thorough knowledge of company policies and procedures

- Handled over 100 calls daily while adhering to metrics effectively

- Worked from home and office without supervision

Office Administrator

Toyroller Auto Spares – Felicity, Chaguanas

February 2022 – January 2023

- Assisted in sales and billing

- Performed basic accounting duties (invoicing, maintained financial records and ledgers & processing accounts payable and accounts receivable)

- Drafted business correspondence for banks, employees, and government offices

- Handled cheque preparation and conducted banking errands for management

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