Community Services Professional with Crisis Intervention Expertise
Resume:
Melissa Stubbs
Bangor, ME ***** +1-207-***-**** **************@*****.***
Professional Summary
I bring over 15 years of experience in office administration and more than 8 years of direct work in a social services setting. I am currently completing my MHRT-C certification to further strengthen my ability to support clients and contribute meaningfully to human services work.
I have strong communication skills and extensive experience in crisis intervention, case management, and de escalation. I am highly effective in time management, scheduling, and supporting team operations to maintain a well organized and efficient workplace.
I am a collaborative team player known for making sound decisions quickly, maintaining punctuality, and demonstrating a strong work ethic. I am energetic, adaptable, and dedicated to continuous professional growth. Above all, I am responsible, reliable, and committed to approaching my work with integrity. I am excited to find a workplace where I can grow, contribute to a dynamic team, and become a valued member of a supportive workplace.
Work Experience
Shelter Navigator
Preble Street Bangor, ME
February 2025 to Present
• Assessed clients needs, developed individualized service plans, and connected them with appropriate resources and support
• Conducted thorough intake interviews to gather relevant information about clients housing situations and barriers
• Maintained accurate and up-to-date client records, progress notes, and documentation of services provided
• Advocated for clients rights and needs within the community, ensuring access to necessary support systems
• Facilitated support groups for individuals dealing with trauma, addiction, or mental health challenges
• Provided crisis intervention services during emergencies or critical incidents affecting clients well-being
• Participated in regular supervision meetings with colleagues to discuss cases and receive guidance on best practices
• Aided homeless individuals by connecting them with housing resources and facilitating access to basic necessities Shelter Navigator
PCHC Hope House Bangor, ME
August 2024 to Present
• Assist and advocate on behalf of shelter participants.
• Insuring cleanliness and order of the shelter.
• Conduct all new or re- intake paperwork with each resident coming into shelter.
• Documenting all activities during shift in shift report.
• Doing nightly count to insure that every shelter participant is there for curfew.
• Doing daily census.
• Assist residents with daily living needs.
• Answer all calls professionally and checking voicemails during scheduled shift.
• maintain safety of shelter by checking and monitoring security cameras.
• actively participating in agency meetings, projects and focus groups as needed.
• always acting with accordance with agency’s mission statement and goals. Service Advisor
HARVEY RV & MARINE Bangor, ME
December 2019 to August 2020
• Greeted customers upon arrival.
• Handed all incoming and outgoing calls, emails, and voicemails.
• Scheduled appointments with customers and scheduled all on lot repairs for all recalls and winterizing and summarizing units.
• Printed out daily repair schedule for road side technician.
• Secured agreements with customers.
• Explained repairs to customers.
• Communicated customers needs with technicians.
• Cashed out all invoices with customer or warranty repair.
• Notified customers when repairs were done.
• Explained all work that was done on the unit to customers. Intake Specialist
Penquis CAP Bangor, ME
March 2018 to January 2020
• Managed all my daily appointments with applicants in a timely manner.
• Conducted an assessment with each applicant to determine eligibility.
• Went over income guidelines and heat assistance polices with each applicant.
• Collected all documents and verification accurately.
•Put all applicants information into the database system correctly and in a time manner.
• Listened effectively to all the needs of each applicant and filled out referrals for other programs as needed.
• Client follow ups.
• Attended all meetings and workshops as needed.
• Stayed up-to-date with all policies.
• Filled out end of the day worksheet for all applicants that were processed. Office Manager
Treasure Coast Electronics Port Saint Lucie, FL
June 2012 to November 2017
• Managed all office operations.
• Handled financial tasks, such as invoicing, budgeting and payroll.
• Effectively schedule all appointments for service calls, and incoming repairs.
• Typing up all service calls scheduled for the day and making sure they go to the right technicians.
• Maintained all data on QuickBooks.
• Ordered office supplies and keeping track of office supplies.
• Ordering parts for repair jobs.
• Handled all follow up calls to clients.
Administrative Assistant
Woodworks Custom Flooring Las Vegas, NV
March 2008 to September 2011
• Greeted all visitors.
• Performed office duty, such as incoming outgoing, phones, data, entry, fax, and emails.
• Sent emails and invoices out to subcontractors.
• Effectively scheduled estimates and jobs.
• Collected all installers daily hours.
• Sent end of the week hours of each employee into payroll.
• Maintained accurate financial records in QuickBooks.
• Handled all accounts payable and receivable.
• Kept front office, running smoothly and organized. Education
Mental Heath Rehabilitation Technician (Certification) Eastern Maine Community College Bangor, ME
February 2025 to Present
Cosmetology (Trade school)
Empire Beauty School
January 2018 to August 2019
Psychology (Some College)
College of Southern Nevada
August 2009 to October 2011
High School Diploma
Martin County High School
August 2000 to May 2005
Skills
Accounts Payable Conflict Resolution Clerical experience Interpersonal skills Conflict management Appointment scheduling Office Administration Accounts Receivable Computer skills Community Outreach Time Management Customer Relations Greeting customers Computer literacy Crisis intervention Data Entry Community Relations Driving Case Management Working with individuals with substance use disorders Communication skills Administrative experience Microsoft Outlook Microsoft Word Budgeting Social work Organizational skills Working with individuals with cognitive disabilities Filing Attention to detail QuickBooks Intake Experience Care plans Teaching problem-solving strategies Working with individuals with mental health conditions Capacity to maintain Client confidentiality Microsoft Office Intake Detailed oriented
Certifications and Licenses
BLS Certification
CPR Certification
Basic First Aid certificate, Any valid issuer for CA Driver's License
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