Aspiring HR Professional with Leadership Experience

Nikki Phillips

Cockeysville, MD *****.********@*****.*** 504-***-****

Professional Summary

Aspiring Human Resources professional with a strong background in customer service, leadership, and operations. Skilled in client communication, confidential data handling, onboarding support, and conflict resolution. Experienced in supervising teams, training new employees, and ensuring compliance with organizational policies. Recognized for managing high-volume tasks with accuracy and efficiency, and eager support Textron’s HR initiatives. Education

University of Maine at Presque Isle Presque Isle, ME Bachelor of Business Administration (BBA) Expected May 2027 Professional Experience

The Alliance Group Hunt Valley, MD

Senior Lead Analyst June 2025 - Present

• Completed 1,500+ outbound calls each week to pre-qualified leads by following daily call schedules, taking detailed notes, and clarifying client questions, which improved engagement and made communication more efficient

• Collected and carefully recorded confidential client data with 100% adherence to quality control standards, documenting information in multiple systems while double-checking entries to safeguard sensitive material

• Screened and qualified prospects using a structured script by asking targeted questions and documenting responses, which resulted in a 20% increase in referral accuracy to partners by aligning client needs with available resources

• Managed and updated client records in CRM and internal software programs by entering new details, correcting errors, and reviewing trends, which improved the accuracy of performance tracking and reduced data errors by 15%

• Applied HR-related skills such as active listening, clear client communication, and adherence to standardized processes when assisting prospects, which contributed to steady results in a fast-paced environment Izzo's Illegal Burrito Metairie, LA

Crew member Jan 2024 – July 2024

• Served and assisted 200+ customers per shift by listening carefully to their requests, confirming order details, and addressing concerns directly to ensure meals were prepared correctly and delivered in a timely manner

• Accurately processed $1,000+ in customer transactions per shift, handling both cash and card payments while protecting sensitive payment information and preventing discrepancies at the end of each day

• Assisted in onboarding and train 5+ new employees by walking them through daily responsibilities, demonstrating preparation techniques, and answering questions, which reduced mistakes and made the team more efficient

• Followed company procedures and state health regulations during food preparation and cleaning tasks, which maintained compliance during safety inspections and kept the kitchen consistently organized KidCam Summer Camp Metairie, LA

Supervisor May 2023 - July 2023

• Led a team of 10+ counselors by creating and adjusting daily schedules, assigning responsibilities, and stepping in to resolve conflicts, which created a structured experience for both staff and campers

• Supervised up to 100 children per session, enforcing safety rules and maintaining a 1:10 child-to-staff ratio in compliance with state childcare regulations to ensure a secure environment

• Coordinated and facilitated a variety of age-appropriate activities for children ages 5–12, encouraging teamwork, inclusion, and developmental growth while keeping participants engaged Skills

Human Resources Support: Onboarding & offboarding, employee relations, conflict resolution, recordkeeping, confidential data handling, workplace safety & regulatory compliance Talent & Operations: Candidate sourcing & communication, interview coordination & scheduling, performance tracking

& reporting, employee engagement initiatives, training & development support, data-driven decision-making Communication & Interpersonal: Active listening, conflict resolution, cross-functional teamwork, customer service Technical: Microsoft Office Suite (Excel, Word, PowerPoint, Teams), CRM software

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