Technical Delivery Manager / Scrum Master with Governance Expertise

LICASIO BAILEY

305-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Technical Delivery Manager / Scrum Master with financial services experience supporting enterprise governance, compliance, and operational resilience initiatives. Proven ability to bridge enterprise mandates and technical execution across complex application portfolios. Experienced in ensuring regulatory compliance, managing cross-system integrations, driving backlog maturity in Jira, and partnering with executive stakeholders to meet strict governance deadlines. Strong analytical background with expertise in ServiceNow, SAP, Loan IQ, Salesforce CRM, and enterprise workflow automation.

CERTIFICATIONS

Professional Scrum Master (PSM I)

TECHNICAL SKILLS

Jira Administration Backlog Management Sprint & Kanban Delivery Governance & Compliance Tracking Non-Functional Requirements (NFRs) Operational Resilience Failover & Recovery Documentation ServiceNow

SAP Loan IQ SME Salesforce CRM Data Mapping SharePoint Power Automate Dashboard Creation KPI Reporting Power BI Advanced Excel (Pivot Tables, Power Query) Risk & Controls Vendor Management Change Management API/Data Flow Understanding Cross-Functional Leadership PROFESSIONAL EXPERIENCE

Choice Advantage

Property & Sales Manager (Hybrid)

October 2025 – Present

● Lead governance alignment sessions across multiple operational systems to ensure adherence to enterprise financial controls and reporting standards

● Designed dashboards to track compliance gaps, operational risk exposure, and financial performance metrics

● Analyzed income statements, balance sheets, and operational reports to validate accuracy and control effectiveness

● Partnered with executive leadership to identify governance risks and recommend corrective action plans

● Maintained structured documentation and reporting cadence to ensure transparency and audit readiness Randstad

Associate Scrum Master (Contract, Remote)

April 2025 – October 2025

● Facilitated sprint ceremonies and managed Jira boards supporting enterprise supply chain technology initiatives

● Maintained backlog integrity, ensuring stories were clearly defined, dependencies mapped, and acceptance criteria aligned with business governance standards

● Drove KPI and velocity reporting to leadership using dashboards and trend analysis

● Removed impediments impacting sprint execution and cross-team integration dependencies

● Translated business mandates into actionable user stories and technical documentation

● Partnered with stakeholders to enforce delivery timelines and governance compliance Deez Boutique 121

Supply Chain Data Analyst

July 2023 – April 2025

● Synthesized data from multiple operational systems to identify process inefficiencies and vendor-related performance gaps

● Built compliance and performance dashboards using Excel and KPI metrics

● Led sprint-style planning sessions supporting system and inventory tool enhancements

● Documented workflows and operational dependencies to improve resilience and business continuity readiness

● Drove cross-functional collaboration to close reporting and operational control gaps Newtek Bank

Consumer Lending Compliance Analyst (Remote, Permanent) August 2021 – July 2023

● Managed regulatory compliance and risk controls across commercial loan portfolios exceeding $100M in closed volume

● Ensured adherence to federal lending regulations and internal governance frameworks (SBA, TILA Reg Z)

● Documented operational processes and validated third-party vendor data integrity

● Partnered with cross-functional teams to maintain compliance tracking and risk mitigation workflows

● Implemented ServiceNow workflows to streamline case management, audit tracking, and stakeholder notification processes

● Synthesized financial and operational data from SAP, Loan IQ, and CRM systems to ensure data accuracy and regulatory alignment

● Maintained structured reporting to leadership on compliance performance and control gaps AmeriSave Mortgage Corporation

Mortgage Loan Processor (Remote, Contract)

August 2020 – March 2021

● Managed high-volume loan pipelines ensuring regulatory compliance and lifecycle accuracy

● Verified system data integrity across Salesforce CRM and Loan IQ platforms

● Maintained transparent reporting and workflow documentation to support audit readiness

● Partnered with underwriting and third-party vendors to resolve compliance discrepancies

● Ensured adherence to federal mortgage compliance standards Mason Frank International

MuleSoft Consultant (Recruiter)

October 2019 – April 2020

● Managed end-to-end recruitment lifecycle while tracking delivery backlogs and performance metrics

● Facilitated stand-up style meetings and managed delivery timelines across multiple client engagements

● Created daily reporting dashboards for leadership transparency

● Improved workflow efficiency through continuous improvement initiatives EDUCATION

University of South Carolina

Bachelor of Arts – Experimental Psychology

Minor: Business Administration

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