Master Data & Analytics Specialist with SAP Expertise

Divya Sri Kesireddy

Lombard, IL

630-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Master Data & Analytics Analyst with 6+ years of experience supporting Customer Master Data, Order-to-Cash (OTC) processes, and enterprise data governance. Strong expertise in SAP S/4HANA, SAP GTS, SQL Server, and Power BI, with a proven track record of improving data quality, ensuring regulatory compliance, and enabling reliable reporting.

Experienced in working with cross-functional teams to resolve data issues, streamline processes, and deliver data-driven insights through dashboards and analytics. Known for balancing accuracy, speed, and business impact in fast-paced environments.

CORE SKILLS

• Customer Master Data Management

• SAP S/4HANA

• SAP GTS

• Order-to-Cash (OTC)

• Data Governance

• Data Quality & Validation

• SQL Server

• Power BI (DAX, Data Modeling)

• Data Visualization

• Regulatory Compliance (DEA, SLN, HIN)

• Process Improvement

• Stakeholder Collaboration

• AI Tools for Analytics

PROFESSIONAL EXPERIENCE

Senior Master Data & Analytics Analyst

Abbott Laboratories, Abbott Park, IL August 2023 – Present

Perform DSP reviewer activities, validating customer master data for accuracy, completeness, and compliance with governance and OTC standards

Review supporting documentation and approve/reject requests based on defined business rules and internal controls

Manage customer master data lifecycle in SAP S/4HANA, including creation, updates, extensions, and bulk maintenance

Execute controlled bulk data updates, ensuring adherence to governance policies and minimal business disruption

Investigate and resolve complex customer data issues in collaboration with finance, business, and IT stakeholders

Apply data governance practices, including maintaining data catalogs and enforcing data quality standards

Validate and maintain customer licenses (DEA, SLN, HIN) using external regulatory systems

Design and develop Power BI dashboards to monitor data quality KPIs, onboarding metrics, and OTC performance

Build data models and DAX calculations to support advanced analytics and self-service reporting

Write and optimize complex SQL queries for data extraction, transformation, and analysis

Identify process improvement opportunities, reducing data errors by 25% and improving turnaround time

Support global initiatives for data standardization and system enhancements

Master Data Analyst

CVS Health, Northbrook, IL Jan 2023 – July 2023

Maintained and governed customer master data in SAP, ensuring consistency across systems and regions

Supported OTC operations by enabling accurate and timely customer setup for order processing and billing

Performed data validation, cleansing, and enrichment to improve data accuracy and completeness

Collaborated with cross-functional teams to troubleshoot and resolve data discrepancies and operational issues

Developed Power BI dashboards and reports to track data quality, KPIs, and operational performance

Created and maintained SQL queries for data extraction, transformation, and reporting

Assisted in implementing data governance frameworks, including SOPs and approval workflows

Participated in SAP migration and data integration projects, ensuring data accuracy and continuity

Data Analyst – Master Data Support

Mayo Clinic, Hyderabad, India June 2018 – Nov 2021

Supported customer master data creation and maintenance in SAP, ensuring alignment with business rules and data standards

Performed data quality checks, identifying duplicates, inconsistencies, and missing data

Assisted in resolving data issues impacting order processing and reporting

Maintained customer records through approved updates while adhering to data governance policies

Generated reports using SQL and Excel to support business analysis and operational tracking

Wrote SQL queries to extract, validate, and analyze customer data from multiple sources

Collaborated with stakeholders to understand data requirements and ensure accurate reporting

Documented SOPs and data processes to improve standardization and team efficiency

PROJECT EXPERIENCE

Global Customer Data Governance & Reporting Initiative

Developed a centralized Power BI dashboard to monitor global customer data quality and performance metrics

Integrated data from SAP S/4HANA and SQL Server for real-time reporting

Automated validation checks using SQL, reducing manual effort by 30%

Defined and implemented data quality KPIs and governance standards

Improved visibility into customer data, enabling faster and more accurate business decisions

EDUCATION

Masters Degree in Computer Science

Campbellsville University, KY, USA

Bachelors Degree in Computer Science

JNTUH, Hyderabad, India

TECHNICAL SKILLS

ERP Systems: SAP S/4HANA, SAP GTS

Database: SQL Server

Visualization: Power BI

Languages: SQL

Tools: Excel, Data Catalog Tools

Concepts: Data Governance, Data Quality, OTC Lifecycle

ADDITIONAL STRENGTHS

Strong understanding of regulatory compliance and customer data validation

Proven ability to work in fast-paced, matrixed environments

Excellent communication skills with both technical and non-technical stakeholders

Experience leveraging AI tools for reporting, documentation, and analysis

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