Administrative Operations & Licensing Specialist

SANDRA K ALLISON

************@*****.***

**** ***** ** ****: 470-***-****

Dallas, TX 75240-3601

JOB OBJECTIVE

Secure a position to utilize experience developed through a broad career background, inclusive of Administrative Accountability; Customer Service for Retail; License Coordinator and Underwriter, Auditor for Insurance

SUMMARY OF QUALIFICATIONS

Strong Organization Skills…Excellent Oral/Written Communication…Multi-Task Oriented

Microsoft Proficiency…Multi-Line Switchboard…Budget/Reporting…SOP Development

Customer Interfacing/Cashiering…Workers’ Compensation Processing/Auditing

Insurance State Licensing Procedures

PROFESSIONAL EXPERIENCE

BROCK SERVICES LLC, Kingsport, TN 2017 to 2019

INDUSTRIAL MFG SUPPORT

Maintained and ensured continuance of safety procedures in use of machinery

Regularly monitored adherence to proper amount of coolant and water for machinery

Administered cleaning and coolant levels for each machine to maintain machine effectiveness

Operated forklift, as required, to properly dispose of hazardous metal shavings

Developed Standard Operating Procedures

HANSEL & GRETEL CANDY KITCHEN, Helen, GA 2015 to 2017

CUSTOMER SERVICE/SALES

Greeted customers, provided samples & answering product questions for the specialty chocolate candy kitchen

Received customer payments, processed credit card payments via card machine or cash payments via cash register, issued receipts

Responsible for issuing, as required, refunds or credits

VIRGINA CARTER FARMS, Clarkesville, GA 2011 to 2015

FARM FACILITY ASSISTANT

Assisted family farm owners with daily care of livestock

Managed general, routine farm maintenance inclusive of minor repairs

Interfaced with vendors; reviewed supply invoices

Greeted and answered questions of farm visitors, communicated farming activities

Sandra K Allison

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MARSH USA, INC, Austin, TX 2007 to 2011

LICENSING COORDINATOR

Obtained and maintained agent/broker licenses; utilized the Internet Licensing Exchange (ILE) database system

Updated demographic information; contacted broker to obtain copies of licensing, or affiliated the colleague with the company licenses

Maintained hard copies of current agent/broker licenses into files; loaded images of current licenses into ILE and removed images of old licenses upon expiration

Updated and maintained data records on license information to ensure accurate files

Obtained insurance carrier appointments as needed; produced licensing reports from ILE

Performed due diligence to verify license status for new broker profiles received

ASSOCIATION CASUALTY INSURANCE COMPANY, Austin, TX 1997 TO 2007

INSURANCE UNDERWRITER, AUDITOR, CPCU, Austin, TX

Evaluated applications, coverage data; Applied departmental/regulatory guidelines; determined risk acceptability

Processed workers’ comp/general liability audits; Negotiated audit disputes for account collection

Managed multi-line service calls

TEXAS WORKERS’ COMPENSATION FACILITY, Austin, TX 1990 – 1997

UNDERWRITER ASSISTANT/AUDITOR

Reviewed claims experience rating from National Counsel of Insurance to ensure policy effectiveness

Audited policies at term to determine exposure rating; Coordinated w/internal underwriting staff on changes identified during audit process; determined warranted surcharge, if any

EDUCATION/CERTIFICATIONS

Austin Community College, Austin, TX

Associate of Arts/Business Administration

Casual Property Commercial Underwriting (CPCU)

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