Logistics Operations Coordinator with CSR Expertise

Lisa Green

Hawthorne, CA *****

***********@*****.***

323-***-**** Mobile

424-***-**** Home

SUMMARY

Experienced CSR/Logistics Operation Coordinator,for Air, Ground Domestic/International shipments

Energetic confident professional offering the ability to provide world class customer service by working effectively

under pressure, independently & teams, ability to multitask in fast paced environments, assist Sales teams

Booking shipments via Email, Phone Create shipping documents, transportation planning,

track and trace from LAX to destination within 24-48 hours for delivery.

Provide daily shipment updates to Clients, Brokers Sales, and Upper Management. .

Research and resolve customer’s complaints for departments, arrange recovery, lost shipments, wrong product

Customs Holds, Returns, Disposal of damage shipments,,delays, expedite shipments

Certified in Time Management, Critical thinking, problem solving skills

Air, Ground, Ocean Fed Ex, UPS, Hazmat, DG, TSA, Customs, FDA, USDA, Customs

Excel, MS Office Cargowise, AS400, Maestro, SAP, Tableau.

EXPERIENCE: J & G INTERNATIONAL, Los Angeles CA

8/22 to 10/30/25 Operations Coordinator Air Export (import)

Create booking via email, phone calls for Clients & New Business

track & trace shipments update daily status until arrival to delivery

Domestic/International for pharmaceuticals and FAK

arrange for recovery at airlines updates notes for any delays, missed flights,

Offloads, AOG, NFO, lost or damaged, Return to Origin upon arrival

Notify Brokers for any custom delays to supply docs needed to release hold.

Enter POD’s close for billing

4/24 to 6/24 BIOCAIR INC CARSON CA TEMP ASSIGNMENT

Key Account Manager Logistics OPS Night Shift

Order entry, Track & trace, import/export cargo shipments

booking shipments for domestic & International Clinical Trials

Repond to email, provide shipments updates / escalations

Contact airlines for missed flight, AOG, delays for NFO.

POD’s Pre alerts, lost shipments, Biological Samples returns.

5/20 to 5/23 MARKEN LLC, INGLEWOOD CA

Operations Coordinator Air Export

Order Entry, Create Bookings, Bio Samples clinical trials Domestic/International

Track & Trace shipments from LAX to International Destinations

arrange for recovery at airlines respond to delays, missed flights, Offloads,

damaged shipments, Return to Origin, POD s, update Operations, daily status

Clients, Brokers, 3rd parties delays, missed flights,Offloads,with new ETA

Resolve shipment issues within 24-48 hrs. or provide pending resolution

09/17 to 3/18 YUSEN LOGISTICS, Torrance, CA

CSR Air/ Import Breakbulk / CHB Support

Create Booking, BOL, MAWB, HAWB Track Trace shipments departure & arrivals,,

Send Pre alerts, arrival notices, enter POD, update process into CargoWise,

Order Entry, small parcel for domestic / International

Arrange recovery for final delivery, both Int’l & domestic Cargo

Provide daily status of shipments to Operations and Brokers

09/13 -3/17 J & G INTERNATIONAL, Los Angeles CA

Customer Service /OS&D/Dispatch Domestic Shipments

Create booking for via email & Phone for Ground transportation

create daily routes for local deliveries LTL, FTL, OS&D

POD, Submit Claims review to Terminal Manager for final disposition to return or destroy

04/09 to 09/12 R&L CARRIERS, Anaheim, CA

CSR OS&D Operations Support

Dispatch, schedule delivery appointments for delivery POD’s

Create BOL’s Pkg slips labels, Invoices for domestic, shipments,

Track & trace misloads, reconsignments, return freight, OS&D

Update shipment status, in AS400 daily, submit turn around for 2nd shift

EDUCATION Compton High School Concorde Institute Computer Science

Various OJT Seminars Various OJT Webinars

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