Customer Service & Administrative Professional
Resume:
RACHAEL COCHRAN
************@*****.***
EDUCATION
ASSOCIATES DEGREE IN GENERAL STUDIES - Portland Community College (Portland, OR)
COSMETOLOGY LICENSE - LH Bates (Tacoma WA)
TRAVEL AND TOURISM CERTIFICATION – International Air Academy (Vancouver, WA)
CERTIFIED NURSES ASSISTANT – Beaverton Rehabilitation Center (Beaverton, OR)
EXPERIENCE
FEB1996-NOV2004 – All about Tours – Tigard, OR
Inbound telephone sales and customer service. Sold air-flights, hotels, cruises and rental car bookings specifically for Hawaii. Used a computer for database management.
JUL2005-MAY2008 – RICOR LLC – PHOENIX, AZ
Administrative Assistant, telephone customer service and customer relationship management. Liaison between owners and subcontractors. Handled meetings and minutes, Excel spreadsheets and Word documents. Managed and organized files.
AUG2009-OCT2013 – EBAY HOME BUSINESS – PHOENIX, AZ
Bought and sold cosmetics on eBay such as Lancôme and Loreal. Everything from lipstick to blush, foundation, eyeliner, etc. Bought make-up in large quantities and sold them individually for profit. Would utilize USPS, FedEx and UPS for shipping purposes.
APR2014-DEC2018 – AMERICAN AIRLINES – Tempe, AZ
International and domestic inbound customer service call center representative. Handled all aspects of customer complaints, questions, and comments to provide an excellent experience for the company and the customer. Customer relationship management. Utilized American Airlines database and computer systems daily. Also helped customers with American Airlines Advantage Miles program.
FEB2019-JUNE2021 – AMAZING AUSSIES – Scottsdale, AZ
Worked with team to adopt blind and deaf Australian Shepherd dogs. We would take care of them at the facility until they were adopted out to loving families. We provided food, shelter, exercise and love.
WORK REFERENCES
Joni Spalding
American Airlines – Union Steward
Tracy Palmer
Ricor LLC – Accounts Payable and Receivables Supervisor
PERSONAL REFERENCES
Scott Sweetwood
Steve Neeland
ACTIVITIES
I enjoy healthy and physical activities like yoga, biking and hiking. Cooking is a passion that I love to share with my friends and family. I am an animal lover and give to support groups with my time and talents.
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