ECBA-Certified Entry-Level Business Analyst

Matthew Selva Resume * P a g e

MATTHEW SELVA

Silver Spring, MD 20905

240-***-**** • *******.********@*****.***

LinkedIn: Matthew Selva

ECBA CERTIFIED ENTRY-LEVEL BUSINESS ANALYST

SKILLED IN REQUIREMENTS DOCUMENTATION, PROCESS ANALYSIS & STAKEHOLDER ENGAGEMENT CAREER SUMMARY

Versatile and collaborative BUSINESS ANALYST with a strong foundation in business analysis, stakeholder coordination, and process improvement; ECBA Certified, bringing structured knowledge of requirements gathering, documentation, and process mapping to support IT and business transformation initiatives.

Skilled in data tracking, performance metrics, and digital record management, supporting informed decision-making and operational reporting.

Adept at preparing reports, documenting processes, and supporting audits, aligning with responsibilities in BRD/FRD creation, gap analysis, and UAT documentation.

Experienced in operations coordination, administrative support, and asset management, with proven ability to maintain accountability, streamline workflows, and ensure compliance in security-conscious environments.

Strong communicator with experience facilitating meetings, coordinating multi-stakeholder operations, and serving as a trusted point of contact for executive leadership.

Recognized for adaptability, discretion, and problem-solving in high-pressure environments, with a commitment to continuous improvement and mission-oriented outcomes. LEADERSHIP COMPETENCIES

Requirements Gathering & Tracking Performance Metrics & Reporting Research & Data Analysis

BRDs/FRDs/User Story Development Data-Driven Decision-Making Technical Documentation

Process Mapping & Swot Analysis Digital Record Management Stakeholder Engagement

Problem Solving and Critical Thinking Cross-Functional Collaboration Excellent Interpersonal Skills PROFESSIONAL EXPERIENCE

Aspen Hill Club, Silver Spring, MD May 2024 – Present Operations Coordinator

Oversaw identity verification and access protocols, ensuring compliance and operational accountability.

Optimized resource scheduling and facility utilization to support continuity of operations.

Translated operational workflows into documented processes, identifying inefficiencies and recommending improvements to enhance resource utilization.

Maintained transaction records and operational logs, contributing to audit readiness and financial accuracy.

Partnered with leadership to enforce organizational policies and safety standards.

Prepared operational reports and supported process improvements to enhance service delivery.

Delivered front-line support by resolving member inquiries and ensuring a secure, professional environment.

Analyzed transaction records and operational logs to produce performance insights, supporting decision-making and audit readiness.

Office of the Provost, Silver Spring, MD May 2022 – Aug 2025 Administrative Operations Assistant

Coordinated scheduling, meeting logistics, and cross-departmental collaboration for academic leadership.

Maintained confidentiality of sensitive information while supporting executive decision-making.

Assisted in drafting policy documentation, reports, and briefing materials for senior stakeholders.

Streamlined administrative workflows to improve response times and organizational efficiency.

Served as a primary liaison for internal and external stakeholders, ensuring clear communication channels.

Managed document intake, routing, and records to support executive operations.

Tracked requests, deadlines, and follow-ups to maintain service continuity and accountability. Matthew Selva Resume 2 P a g e

Audi Automotives, Silver Spring, MD Dec 2022 – Mar 2024 Insurance & Asset Operations Analyst

Maintained chain-of-custody standards to ensure accurate asset transfer and accountability.

Coordinated daily operations with supervisors to align workflows with service and efficiency objectives.

Conducted risk assessments and adjusted processes to maintain safety and regulatory compliance.

Documented incidents and performance metrics to support operational reporting and audits.

Reviewed insurance documentation and asset records for accuracy and compliance.

Identified process gaps, recommended improvements, and reduced risk exposure through workflow enhancements.

Supported investigations and audits by providing detailed documentation and analysis. EDUCATION

Bachelor of Science in Mass Communication, Public Relations Track, 2025 Towson University, Towson, MD

GPA: 3.65/4.00

Honors & Activities: Dean’s List (2022–2025)

CERTIFICATIONS, TRAINING, AND PROFESSIONAL DEVELOPMENT

IIBA – Entry Certificate in Business Analysis (ECBA)

Microsoft Office Specialist – Excel, PowerPoint, Word

IT Service Desk Careers Certified

IT Automation Certified

Basecamp: Project Management Best Practices

PowerShell: Automating IT Administration

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