Healthcare Billing, Coding & Auditing Leader
Resume:
Charyn Wilson, ASCP PBT
*** ****** **** ****, ********** MA 01453
Dependable, initiative-taking, dynamic, energetic, collaborator who is detail oriented, can work independently or on a team. I am seeking a position in healthcare billing, coding, auditing, where I can share my knowledge and expertise to enhance the patient experience while providing excellent customer service. Seventeen years of laboratory clinical billing and coding and working EPIC billing and coding work queues. Recently completed courses, in CPT, ICD-10-CM, HCPCS Level II, and ICD-10-PCS coding, medical terminology, anatomy and physiology, as well as Medicare, Medicaid, BCBS and other commercial insurance. If you are looking for a reliable, hardworking employee, look no further!
Skills:
Leadership
Analytical
Medical Billing /Coding/ Auditing and Compliance, HIPPA
Experienced in outpatient, primary care ob/gyn, medical specialties and genetic testing, CPT and ICD-10
Manage teams remotely and on site.
Excellent Communication
Decision maker
Proficient in EPIC hospital and laboratory modules
Microsoft, office, excel, powerpoint
Policy review, writing and implementing
Experience
November 2020 – March 2025
Client Service and Laboratory Billing Operations Manager -Brigham and Women’s Faulkner Hospital
- Manage/troubleshoot multiple EPIC work queues, diagnosis and CPT coding, billing, interface issues, medical necessity.
- Monitor, report frequent errors to providers / staff and audit and implement solutions to improve workflow and efficiency.
-Support Phlebotomy, Processing and Reference lab operations teams of 30+ employees.
-Review, write, and update SOPs for departments, adhering to all guidelines including CAP requirements and regulations.
-Maintain the laboratory testing manual, working with IS on updates and new test builds. Including specimen requirements, order codes, CPT coding, performing lab, etc.
-Manually bill all non-interfaced testing.
-Enter patient results for non-interfaced tests into the patient chart, using Sunquest Lab and EPIC.
-Collaborate with HIM on patient errors, moving results to correct patient and initiating corrective action review.
-Set up and manage clinical laboratory research study protocols.
-Order supplies for entire lab, and offsite provider offices.
-Work on project management team with all MGB hospital locations, build, testing and implementation of new lab information system. Including training of all staff.
-QA/QI – create indicators and monitor and report progress.
-Participate in CAP lab inspections.
-Member of CAP inspection team to inspect other hospitals for compliance with all CAP requirements and regulations.
-Review and respond to all patient issues, errors, and complaints.
- Support and collaborate with multiple committees and projects.
-Collaborate directly with clinical administrative director and Pathology medical director.
Client Services Laboratory Operations Manager – Brigham and Women’s Faulkner Hospital
-Manage 30+ phlebotomists, specimen processors and reference lab coordinators, as well as 3 supervisors. Including hiring, training, corrective disciplinary action, and annual reviews. For both union and non-union staff.
-Scheduling of all staff to ensure adequate coverage for both inpatient and outpatient phlebotomy, as well as specimen processors and reference lab processing.
-Ordering supplies for entire lab and offsite locations.
-QA/QI – indicators and monitoring for progress.
-Training of staff, including laboratory regulations and CAP requirements.
-Participate in CAP lab inspections and self-inspections.
-Member of CAP inspection team to inspect other hospitals for compliance with all CAP requirements and regulations.
-Write, update, training and implementation of SOPs.
-Review EPIC work queues for coding errors.
** Successfully participated in 2-year project with all MGB entities on implementation of new laboratory and hospital information systems. This included building, testing, training and successful implementation of both Sunquest Lab and EPIC systems.
February 2009 – July 2015
Client Service Supervisor – Brigham and Women’s Faulker Hospital
-Manage 30+ phlebotomists, specimen processors and reference lab coordinators, Including hiring, training, corrective disciplinary action, and annual reviews.
-Scheduling of all staff to ensure adequate coverage for both inpatient and outpatient phlebotomy, as well as specimen processors and reference lab coordinators.
-Ordering supplies for entire lab and offsite locations.
September 2007 – January 2017
Adjunct Instructor – Boston College, Boston MA
-Taught Introduction to Clinical Laboratory and Phlebotomy to nurses and other medical professionals.
Education
2008 – 2010 – Healthcare Management – associate’s degree
University of Phoenix
1991-1992 -Laboratory Assistant and Phlebotomy - Certificate
Fitchburg State College
2025 – 2026 – Medical Billing and Coding - North Shore Community College
Anatomy & Physiology and Medical Terminology (96 average grade)
**Taking CPC exam
Brigham and Women’s - Successfully completed Brigham and Women’s CPT coding and ICD 10 – courses for medical billing and compliance.
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