Administrative Professional with 10+ Years Experience

Monique Valdivia-Whitted

Hillsborough,NC

Phone: 760-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable administrative professional with over 10 years of efficient work experience across customer service, office support, hospitality, and small business operations. Strong background in handling confidential information, maintaining accurate records, and supporting the public in fast-paced environments. Experienced in office volunteering, client communication, and teaching structured classes, with a proven ability to stay organized, professional, and service-focused.

CORE SKILLS

Office & Administrative Support

Customer Service & Public Interaction

Confidential Records Handling

Data Entry & Documentation

Phone & Appointment Management

Cash Handling & POS Systems

Time Management & Organization

Quality & Quantity Control

Teaching & Group Instruction

Professional Communication

PROFESSIONAL EXPERIENCE

Seasonal Beauty Advisor

Sephora Nov 2025 – Jan 2026

Drove sales through personalized product recommendations and upselling

Built rapport with clients to enhance shopping experience

Supported team in meeting holiday sales goals

Maintained organized and visually appealing displays

Volunteer – Department of Social Services

Cathedral City, CA

06/01/2025 – 10/10/2025

Provided front-facing customer service in a professional office environment

Handled confidential forms and sensitive client information in compliance with department standards

Contacted clients to remind them of scheduled appointments and classes

Assisted with office organization and daily administrative tasks

Taught job assistance classes Monday through Thursday from 9:00 AM – 1:00 PM, delivering structured instruction and guidance

Self-Employed Esthetician / Business Owner

06/30/2024 – 11/01/2025

Operated an independent business while renting a professional suite

Conducted client consultations and maintained consent forms and records

Managed scheduling, payments, and POS systems

Maintained accurate documentation and adhered to privacy standards

Demonstrated accountability, time management, and professional judgment

Production Associate – Dream Fields

Desert Hot Springs, CA

08/10/2021 – 12/30/2022

Performed quality and quantity control on packaged products

Labeled inventory accurately with correct SKU numbers

Lifted and moved boxes weighing up to 35 lbs daily

Maintained attention to detail in a regulated, fast-paced environment

Followed company procedures and compliance standards

Breakfast Hostess – Hampton Inn

Banning, CA

02/10/2020 – 03/01/2021

Prepared and served breakfast items including fruit and smoothies

Maintained cleanliness of kitchen and dining areas

Greeted guests and provided courteous service

Ordered and organized Sysco supply shipments

Followed food safety and sanitation guidelines

Cashier – Do It Best Hardware

Beaumont, CA

07/04/2018 – 07/2019

Delivered consistent customer service in a retail environment

Operated cash registers and balanced drawers accurately

Processed returns and exchanges

Assisted customers with questions and store needs

Additional Experience – Family-Owned Carpet Cleaning Business

Supported daily business operations including scheduling, customer communication, and job preparation

Assisted with administrative and operational tasks as needed

Demonstrated long-term reliability, efficiency, and work ethic

EDUCATION & CERTIFICATIONS

Licensed Esthetician – State of California and North Carolina

Additional training through Department of Social Services volunteer programs

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