Logistics & Operations Specialist with 5+ Years Experience

Mckaela Smith

Professional Summary

Efficient and dependable logistics and operations professional with 5+ years of experience in warehouse management, distribution, and account support. Skilled in streamlining workflows, improving team productivity, and ensuring accurate, on-time delivery. Proficient in WMS systems (Dynamics 365, RAMP, Extensive) and experienced in documentation, scheduling, billing, and inventory control. Known for problem-solving, adaptability, and delivering reliable results in fast-paced environments.

Core Skills

Logistics Coordination & Scheduling

Shipping & Receiving Documentation (BOL Creation)

Billing, Invoicing & Data Entry

Warehouse Operations & Team Supervision

Inventory Management & Quality Control

Systems: Dynamics 365, RAMP, Extensive WMS

Customer Service & Communication

Process Improvement & Problem Solving

Professional Experience

Account Representative — Updike Distribution Logistics – North Las Vegas, NV (June 2024 – Present)

Coordinate and process shipments by preparing and verifying bills of lading (BOLs), load receipts, and shipping documents

Manage data entry and transactional records using multiple internal and external systems (Dynamics 365, RAMP, Extensive WMS)

Handle billing and invoicing for shipments while ensuring accuracy and timely submission

Schedule inbound/outbound freight and maintain real-time inventory records to meet customer delivery expectations

Key Achievements:

Improved on-time shipment processing by 20% through streamlined documentation procedures

Recognized by management for maintaining 100% billing accuracy for three consecutive months

Lending Specialist — USAA – Las Vegas, NV (August 2023 – February 2024)

Assisted members with inquiries regarding approved loans, payoff quotes, and payment processing

Delivered accurate information to maintain compliance and enhance customer satisfaction

Managed multiple loan accounts while maintaining confidentiality and meeting daily performance metrics

Key Achievements:

Consistently exceeded quality assurance targets by resolving 95% of member issues on the first contact

Received positive member feedback scores averaging 4.9/5 during tenure

Warehouse Supervisor — Vegas Liquidation – North Las Vegas, NV (March 2022 – August 2023)

Supervised daily warehouse operations, including pallet breakdown, product processing, and pricing strategies (40%–50% off)

Built and organized wholesale pallets for resale

Trained and oversaw warehouse staff, ensuring accuracy and productivity targets were consistently met

Key Achievements:

Increased daily pallet output by 30% by reorganizing workflow and introducing efficiency checklists

Reduced inventory discrepancies by 25% through improved quality control measures

Warehouse Associate — Breazy, Inc. – North Las Vegas, NV (August 2021 – December 2021)

Picked and packed customer orders while maintaining accurate inventory counts

Assisted with stock replenishment and warehouse organization

Key Achievement:

Maintained a 99% order accuracy rate while exceeding daily productivity targets

Warehouse Associate — E-Cig Distributors – Las Vegas, NV (September 2020 – December 2020)

Verified, packed, and shipped customer orders with precision and speed

Maintained quality control and minimized shipping errors

Full-Time Warehouse Associate — Amazon Fulfillment Associates – North Las Vegas, NV (August 2017 – January 2020)

Picked and packed orders, processed returns, resolved order discrepancies, and audited inventory

Supported multiple warehouse departments and met daily productivity goals

Key Achievements:

Consistently ranked in the top 10% of associates for productivity and accuracy

Selected to train new associates on warehouse processes and safety protocols

Education

High School Diploma – Marketing

Mojave High School – Las Vegas, NV

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