Retail Store Manager with KPI Expertise

Jatin Arora

Nelson, BC, Canada 250-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Retail leader with proven success driving sales growth, developing high performing teams, and executing merchandising strategies in high traffic retail environments. Recognized top sales performer with experience leading store operations, managing KPIs, and optimizing inventory and product placement to maximize revenue and customer satisfaction.

CORE COMPETENCIES

Retail Store Operations

Sales Leadership & KPI Management

Inventory Management & Forecasting

Visual Merchandising

Customer Experience Optimization

Team Leadership & Staff Training

Vendor Relations

Data Driven Sales Strategy

PROFESSIONAL EXPERIENCE

Store Manager Best Buy Express Trail, BC

2025 – Present

Lead full store operations including sales performance, staffing, merchandising, and inventory control.

Drive daily and weekly sales targets while monitoring KPIs and category performance.

Coach and mentor team members to improve sales behaviors and customer engagement.

Maintain merchandising standards to maximize product visibility and in store conversion.

Coordinate with regional leadership to execute promotional campaigns and operational initiatives.

Sales Associate Best Buy Nelson, BC

Dec 2023 – Dec 2025

Recognized as Top Sales Performer in 2024 and 2025 for consistently exceeding sales targets.

Delivered consultative product recommendations resulting in high attachment rates and customer satisfaction.

Supported merchandising execution, promotional displays, and product launches.

Maintained strong product knowledge across multiple categories to improve conversion rates.

Customer Service Manager Walmart Nelson, BC

May 2023 – Oct 2023

Managed front end store operations including service desk performance and customer issue resolution.

Supervised and trained associates on POS systems, company policies, and customer service standards.

Handled escalated customer situations while maintaining high satisfaction ratings.

Owner & Operator Arora Enterprises India

2013 – Present

Managed business operations including purchasing, pricing strategy, supplier negotiations, and finances.

Built long term vendor relationships to ensure competitive pricing and reliable product supply.

Tracked inventory levels and purchasing trends to improve operational efficiency.

PROFESSIONAL REFERENCES

Kshitij Khadikar – Regional Manager, Best Buy (Regional Supervisor)

Rahul Joshi – Former Head Chef, Finley’s Bar & Restaurant, Nelson (Local Reference)

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