Dedicated Human Services & Administrative Specialist

**** ****** ******* ****, ******, US, ***** •

**************@*****.*** • 617-***-****

STACEY DOBBINS

PROFESSIONAL SUMMARY

Dedicated human services professional and administrative specialist with over 10 years of experience. Proven history of accurately assessing client needs, coordinating resources, and providing support and advocacy to hundreds of clients. Detail- oriented with a strong background in comprehensive administrative support. EMPLOYMENT HISTORY

RECORDS SPECIALIST/CENTRAL RECORDS Aug 2022 - Sep 2025 HARRIS COUNTY SHERIFF'S OFFICE Houston

• Answer the phones from the public looking for defendants at HCSO.

• Receive/break down jail cards, as defendants are processed in the system.

• Book defendants charges.

• Making sure to check for out of county/state charges.

• Prepare bonds for those who are eligible.

COMMUNICATIONS OFFICER/MAPP UNIT Dec 2019 - Aug 2022 HARRIS COUNTY SHERIFF'S OFFICE

• Specially trained and certified to assist with answering emergency phone calls from both citizens and police units.

• Responsible for dispatching and directing deputies once calls are received. TICKET AGENT Oct 2015 - Apr 2019

KEOLIS Commuter Services

• Assist customers with prompt and friendly fare purchases and information.

• Responsible for ticket stock inventory, recording in TRAC system, accurately accounting for daily sales.

• Balance ticket sales with cash receipts and responsible for shortages within the guidelines of Customer Service Department Policy and maintain daily bank.

LIFE SKILLS TRAINER Mar 2013 - Jun 2015

Bay Cove Human Services, Inc.

• Work with individuals with a range of challenges including intellectual and developmental disabilities to restore and retain basic health functioning, independent living and community skills.

• Facilitate community involvement by accompanying individuals on outings in their community or providing transportation to work or other activities.

SUBSTITUTE TEACHER/PARAPROFESSIONAL - SPECIAL EDUCATION Oct 2011 - Jan 2014 Brockton Public School Brockton

• Perform regular teacher's class plan while the teacher was absent.

• Report to the principal or school secretary upon arrival at the school.

• Assumes responsibility for overseeing pupils behavior in class, during lunch and other activities.

• Provide for individualized and small group assistance for students as indicated by lesson plans and other duties assigned by teachers.

RESIDENTIAL COUNSELOR Aug 2010 - Aug 2012

Brockton Area Multi-Services, Inc. (BAMSI) Brockton, MA

• Assess individual client needs and provided direct care service to adults and children with developmental disabilities, mental illness, behavioral health, and public health needs.

• Partner with colleagues to develop Individual Service Plans (ISP) for each client.

• Lead one-on-one and group seminars/trainings on variety of topics including socialization skills, daily living skills, and utilization of community resources.

• Collaborate with team members to ensure all clients receive the utmost personalized service and support. FOSTER HOME CAREGIVER May 2007 - May 2012

VA Healthcare System (Medical Foster Home for Veterans) Brockton, MA

• Provided in-home care and personalized support to veterans who were unable to live independently and required nursing- home-level care.

• Assisted veterans with daily living activities and encouraged veterans to participate in community activities.

• Developed and led budgeting and money management training sessions.

• Supervised and documented self-administration of client medications prescribed by a physician. CHIEF EDITOR; COMMUNITY COORDINATOR (INTERNSHIP) Oct 2010 - Jun 2011 Community Connections Brockton, MA

• Raise awareness of existing community resources to strengthen families and neighborhoods.

• Proofread and edited articles written by community parents for the Brockton Parents Magazine.

• Cultivate and maintain strong relationships with Brockton-area parents.

• Refer parents to beneficial non-profit organizations and community resources.

• Attend numerous relevant meetings, conferences, and seminars.

• Interact directly with clients to answer questions about available programming and services. MEDICAL SCHEDULER/ADMINISTRATIVE SPECIALIST Dec 1999 - May 2005 Dana Farber Cancer Institute Boston, MA

• Worked in one of the largest clinics scheduling appointments for medical practitioners and incoming patients.

• Maintained databases, faxing and scanning patient histories, answered phones, updated patient account information.

• Verified medical insurance and called insurance companies for authorization.

• Coordinated daily workflow and provided comprehensive administrative support at this nationally-renowned cancer center.

• Managed calendars and maintained daily academic schedules.

• Implement organizational systems to increase office efficiency and productivity.

• Coordinated meetings and secured conference rooms.

• Answered and transferred incoming calls.

• Also, scheduled medical appointments.

EDUCATION

ASSOCIATE OF SCIENCE, HUMAN SERVICES Sep 2009 - May 2011 Massasoit Community College Brockton, MA

Achieved Dean's List Honors

COURSES

TCOLE CERTIFIED

State of Texas

CERTIFIED NURSING ASSISTANT

State of Massachusetts

CERTIFIED HOME HEALTH AIDE

State of Massachusetts

CERTIFIED IN CPR/FIRST AID

State of Massachusetts

OMBUDSMAN

State of Massachusetts

SKILLS

Client Advocacy, Medical Terminology, Crisis Intervention, Event Planning, Administrative Support, Referral Coordination, Customer Service, Record Keeping, Needs Assessment, Editing/Proofreading, Team Building, Program Coordination, Client Training, Motivation, Treatment Care Planning. ADDITIONAL INFORMATION

AWARDS

Honors and Recognitions

• Honored with plaque award for appreciation of hard work and dedication to the veterans (7/2011)

• Honored with a certificate from the Dana Farber Cancer Institute for six years of dedicated services

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