Strategic Program Leader - $70M+ Budgets - PMI-PMBOK Expert

Summary of Professional Qualifications

Self-managed leader with over 35 years of program, project, and operations experience

Developed ‘SUPPORT’ Model for statewide project implementations and presented to State of Nevada Government Information Technology Professionals (GMIS) for 3 years.

Successful managing in highly political, stressful, and dynamic governmental environments.

Demonstrated strong leadership skills with presenting to executive leadership (CEO, CIO, Directors, etc.) when addressing strategic planning, project status, risks, issues, and budget discussions.

Responsible for multi-million-dollar project budgets (70+ million) that included financial projections, cash flow, contract expenditures, and operational budgeting.

Extensive experience with both technical (infrastructure) and software application implementations (SaaS, COTS, MOTS, or Custom), which include large complex, medium and small projects.

Experience in managing up to 30 direct reports as well as managing large project teams up to 50+ members onsite and in remote environments (offshore).

Built and managed several EPMO offices to promote PMI methodology and best practices that utilized Lessons Learned.

Practices PMI, PMBOK and SDLC methodologies on all projects which include waterfall, hybrid and agile methodologies.

Developed and managed very complex and detailed project schedules with 700+ tasks.

Mentored and instructed up and coming managers in and out of the college classroom for over 29 years in the areas of leadership, negotiation, project and operations management and strategic planning.

Industry Experience

Areas of Expertise

Healthcare/Case Mgmt. (EHR/CDC)

Multi-site Statewide Concurrent Projects

Enterprise Resource Planning (ERP)

COTS/MOTS/SaaS Implementations

Department of Motor Vehicles (IRP)

Vendor/Contract Management

State and Local Government

Strategic Planning

Contact Center/IVR (Genesys/Cisco)

Infrastructure Redesign/Security

Finance/Banking/Investments (EFT/EBT)

Database Management/Migrations

Corrections and Rehabilitation

Change/Configuration Management

Telecommunication/Infrastructure (VoIP)

IV&V/Business Requirements

Customer Relationship Management (CRM)

Business Process Analysis (BPR)

Technology Tools

Microsoft Suite; Visio; SharePoint; QuickBooks; Canvas; FrontPage; Microsoft Project (Server and Stand-alone); Salesforce; ServiceNow; Workday; Bugzilla, Google Suite; Smartsheet; Azure Dev Ops

Certifications/Profile

Project Management Professional (PMP) by Project Management Institute (PMI) – Expires May 2027

Profile: www.linkedin.com/in/christinacairepmp

Education

Master of Business Administration – Operations Management, California State University, Sacramento, California – 1995

Bachelor of Science – Mechanical Engineering, Cal Poly, San Luis Obispo, California - 1985

Career Experience Summary

(Please note: Some dates overlap due to part-time work)

State of Nevada – Onsite and Remote 04/2018 – Current

Position: Senior Project Manager

Organization: Consultant for Speridian Technologies

Project: Secretary of State ERP Replacement -Business Licensing SaaS Project

Project Details: Managed statewide effort to transition from a legacy business licensing solution (Phase 1 - UCC filings) to CaseXellence SaaS product. Transition included data migration of all legacy data. Project management effort included managing an aggressive agile project schedule, deliverable compliance with IV&V oversight, product owner for Phase 2 Agile development and managed project team members to complete tasks on time and within budget.

Position: Senior Program/Project Manager

Organization: Consultant for Acro Services

Additional Responsibilities: Built EPMO with standardized processes and procedures, including a library of PMO artifacts. Mentored FTE project managers on all PMBOK standards/guidelines to be self-sufficient in enterprise/statewide implementations.

Project: Division of Public & Behavioral Health – myAvatar NX and Vital Records System Migration to AWS

Project Details: Manage effort to migrate from a private vendor data center to Amazon Web Services (AWS). These two large statewide systems with complex external integrations needed to be relocated to AWS to include rigorous security guidelines. These migrations needed to occur to not interrupt the critical systems’ operations of patient care and vital records tracking.

Project: Division of Public & Behavioral Health – myAvatar NX Upgrade and Development of RFI/RFP to replace statewide Electronic Healthcare Record (E.H.R.) system

Project Details: Manage upgrade project for 9+ mental healthcare sites for statewide implementation of Electronic Healthcare Record management. Gathered Request for Information (RFI) and Request for Proposal (RFP) requirements to develop solicitations for a comprehensive integrated solution that includes case management, pharmacy and prescription management for inpatient and outpatient facilities. This request included over 150+ security requirements for a robust solution that meets State of Nevada security guidelines.

Project: Division of Public & Behavioral Health – COVID Response and CDC Funded Projects (988, Data Modernization Initiative, Vaccine Management, COVID Contract Tracing, and Disease Surveillance)

Project Details: Program Management included management of fast paced COVID Response and CDC funded projects for the State of Nevada to comply with CDC federal guidelines. One project was based on the Salesforce platform and one was an open-source solution. Project timelines were escalated to meet very critical requirements. Projects included developing RFPs, evaluating RFP responses, managing vendors/integrators, contract staffing and grant funding oversight to make sure project objectives were met in accordance with State Epidemiology and Security requirements.

Project: Division of Public & Behavioral Health – Web Infrastructure For Treatment Services E.H.R. Project (WITS)

Project Details: Vendor supplied (COTS/SaaS) substance abuse prevention and treatment case management solution that encompassed external statewide stakeholders. Solution to manage substance abuse programming within the State of Nevada for federal reporting.

Project: Division of Public & Behavioral Health – E.H.R. Medication Management Optimization Project (MMO)and Upgrade Project in 2022

Project Details: Vendor supplied (COTS/SaaS) medication management solution with integration effort to Electronic Healthcare Record statewide system. Solution to manage clinical and pharmacy activities for 5 mental facilities, 5 pharmacies and 20 clinics within the State of Nevada.

Project: Department of Motor Vehicles (DMV) – Motor Carrier Multifunctional Account Processing System Project (MCMAPS)

Project Details: Vendor supplied (MOTS/SaaS) solution to manage International Registration Plan (IRP) within the State of Nevada for all motor carriers (including interstate and intrastate vehicles). Solution to replace internal custom solution with migration effort and adding federal compliance requirements.

State of Oregon/Portland Community College (PCC) District - Remote 3/2023 -11/2024

Position: Senior Program/Project Manager

Organization: Consultant for Gunter Group

Project: Portland Community College (PCC)– ERP Evaluation and Selection Project (1) and Workday Implementation Project (2), Portland, Oregon

Project (1) Details: Manage resources and activities to conduct an extensive evaluation of a new ERP. Conducted modified JAD sessions with users to conduct GAP analysis between their legacy ERP and Workday. Developed and presented Executive Briefings on findings and recommendations. Developed 4-year implementation financial modeling budget including resource allocations/costs. Presented findings to PCC Board and received approval to move forward in 2024 with a 4-year implementation of Workday.

Project (2) Details: Manage resources and activities to implement Workday throughout the college with 5 campuses and over 85,000 students. Coordinate, manage and conduct oversight all project activities with the Vendor under their 10.2 million contract. Manage all scope, schedule, budget and resources to transition PCC from Banner ERP to Workday ERP in the areas of Finance, Human Resources, Payroll and Technology.

State of Washington – Remote 2/2018-3/2023

Position: Senior Program/Project Manager

Organization: Consultant for Estrada Consulting

Project: State of Washington Education Association (WEA) – Professional Development Project

Project Details: Project included evaluation of solutions to meet critical requirements for state teachers’ professional development activities. Conduct JAD sessions to refine requirements, contract development and negotiation with chosen vendor, develop project documentation including Executive Leadership presentations.

Project: State of Washington Department of Agriculture – Food Records Electronic Database System Upgrade (FRED2.0)

Project Details: Project included evaluation of solution to meet program needs which included development of Response for Information (RFI), Response for Proposal (RFP), Business Process Analysis (BPR), Vendor Selection and Project Implementation. Implementation included managing a statewide SaaS solution to manage food and produce safety programs of inspection, compliance, administration, and federal reporting.

State of California-Onsite and Remote 1/2003-6/2017

Position: Senior Program/Project Manager

Organization: Consultant for Estrada Consulting

Project: California Department of Managed Healthcare – Healthcare Provider Web Portal Enhancements and DataMart Development Projects

Project Details: Manage resources to align with SDLC phases. Conduct JAD sessions to refine requirements, manage test execution, and manage release implementation tasks. Introduce new Quality Assurance process to team and work to align those tasks into new release for next year. Work with PMO on best practices.

Project: California Department of Corrections (CDCR) - Automated Reentry Management Systems (ARMS) and Reentry Hub Rehabilitation Address System (RHRAS) Projects

Project Details: Vendor supplied case management solutions (MOTS/SaaS) with custom development for statewide deployment in 25+ institutions and 30+ parole offices. Also included custom development of kiosk solutions and integration with legacy systems for offender history.

Position: Senior Program/Project Manager

Organization: Consultant for Various Consulting Firms

Project: MRN/PID Conversion Project/eMPI Project/Provider Load Project – Preparation for Electronic Health Record Project (E.H.R.)

Project Details: Preparation activities for integration with statewide/regional implementation of Epic software. Included analysis of 150+ applications that were impacted by implementation.

Project: California Office of Emergency Services (formerly California Emergency Management Agency) Replacement Response Information Management System Project (RIMS)

Project Details: Implemented a cloud-based MOTS statewide emergency management information system for 20,000 emergency responders throughout the State

Project: California Department of Real Estate Data Center Relocation Project, Office of System Integration Virtualization Optimization Project, and California Technology Agency Infrastructure as a Service Data Center Project

Additional Responsibilities: Built EPMO with standardized processes and procedures, including a library of PMO artifacts. Mentored other project managers on all PMBOK standards/guidelines to be self-sufficient in enterprise/statewide implementations.

Project Details: Lead development of RFP for Infrastructure as a Service (IaaS) including gathering business and technical requirements. Managed Subject Matter Experts while implementing VWare and associated migrations for relocation of Data Center.

Project: IT Systems Migration from California Department of Mental Health (DMH) and California Department of Alcohol and Drug Program (ADP) to Department of Healthcare Services (DHCS)

Project Details: Managed migration effort of 15+ Medi-Cal IT systems from the Department of Mental Health and Department of Drug and Alcohol to the Department of Healthcare Services. The migration effort included a massive Medi-Cal web portal for statewide County users with multiple databases. Included managing Migration Vendor for project effort.

Projects: California Teachers Retirement System Contact Center Projects and Web Portal Project (CalSTRS)

Projects Detail: Managed two sequential Contact Center (COTS -VoIP and cloud-based software utilizing SIP Technologies) redesign projects that included actively monitoring the completion of building construction with new infrastructure, telecommunication and network system design, software development, user acceptance testing, implementation and post-implementation activities that included aggressive and dependent project schedules. Managed custom development of a web portal project which was a ‘one stop’ portal for teacher supplemental retirement plans.

Project: California Department of Finance, FI$Cal Project

Project Details: Provided EPMO with project management mentoring according to PMBOK to Department PMO office in the areas of Schedule Management, Risk Management and Project Management Training for the Enterprise Resource Planning (ERP) RFP development process for FI$Cal.

Projects: El Dorado Irrigation District (EID) - ERP Implementation with Hansen and Microsoft Great Plains Applications, EDFUIND - Customer Relationship Management Implementation, Foundation Community College (FCCC) - Customer Relationship Management Implementation

Projects Detail: Provided project management responsibilities for: 1) ERP Implementation which included COTS solutions of Microsoft Great Plains and Hansen software and 2) COTS – Microsoft CRM implementations.

Project: CALPERS, myCalPERS and PSR Integration Projects

Project Details: Provided project oversight for two high profile projects at CalPERS which included requirement discovery; use case analysis and review; code development and testing for incorporating new or enhanced applications into the members’ website (myCalPERS). Included coordination with integration with the legacy replacement project (PSR).

Project: California Department of Insurance (CDI), Telecommunications Infrastructure Replacement Project (TIRP)

Project Details: Managed TIRP that included actively monitoring the completion of the facility redesign (LAN/WAN), development, testing, implementation of the Cisco solution and post-implementation activities. Implementation included upgrading from a PBX -14 office system to a VoIP -14 office telecommunication system. Project included two statewide call centers upgrades and a new IVR using the COTS applications from Cisco and Exony.

Project: California Department of Consumer Affairs, Bureau of Automotive Repair, NGET System

Project Details: Managed a 70-million-dollar contract with the State of California, Department of Consumer Affairs by providing contract oversight, implementing contract deliverables and monitoring budget. Project included a redesign of the Smog Check II program that included custom development for collection devices, business intelligence, and a call center implementation.

Project: California Department of Health and Human Services, Electronic Benefit Transfer (EBT) Program

Project Details: Implemented the Electronic Benefit Transfer (EBT) program (270-million-dollar contract) throughout California (14 Counties) by working with each county’s Health and Human Services Department to transform each facility into an electronic processing system that served the less fortunate.

Project: California Department of Transportation, Division of Research Business Process Review and Strategic Planning

Project Details: Facilitated workgroup sessions to build consensus and developed Strategic Business Plans for the Division of Research. Conducted and presented business process reviews (As-Is and To-Be documentation) that resulted in increased productivity, erased duplication of effort and implemented a division-wide database for research contract management.

Business Management Lecturer – Adjunct Faculty September 1997 – Current

Institutions: California State University, Sacramento, CA; Golden Gate University, Sacramento, University of Nevada, Reno, NV; Sierra Nevada College, Incline Village, NV

Responsibilities: Develop and instruct graduate and undergraduate students in the areas of Project Management (PMBOK & PMI methodologies), Leadership, Strategic Management, International Management, Organizational Theory, Operations Management (BPR, MRP, ERP, TQM and 6 Sigma), Business Negotiation and Business Ethics

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