Results-Driven Operations Manager Seeking Remote Administration Role

Tracy A. Fryburger

513-***-**** *****@*********.*** Cincinnati, OH 45224

Results-driven manager with a successful 25-year track record seeking to transition from public sector operations into a challenging new role in remote customer administration or support. My career has been defined by strong leadership, talent management, and performance analysis, including directing branch operations to exceed monthly sales goals and managing the full employee lifecycle from hiring to performance appraisals. With a B.A. in Business Administration and extensive experience managing budgets, staff, and public engagement, I offer a unique blend of analytical and interpersonal skills to enhance team performance and drive customer satisfaction in a virtual environment. SKILLS

Administrative &

Operations Management

Leadership, Virtual Office Management, Budget Development & Maintenance, Performance Analysis, Customer Service, Public Awareness Management, Teamwork & Collaboration, Problem-Solving, Critical Thinking, Budget Development

& Maintenance, Organizational Skills, Client Services Technical & Systems

Proficiency

Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Copilot), Data Entry, Industry-Specific Software, Report Compilation and Analysis, Business Communication, Google AI Essentials, Microsoft AI Fundamentals, Remote Meeting Software (Microsoft Teams, Zoom, Google Meet) Talent Management &

Human Resources

Employee Lifecycle Management (Sourcing, Screening, Hiring), Performance Appraisals, Training & Instruction, Staff & Volunteer Management, Remote Operations Coordinator, Teamwork & Collaboration, Performance Analysis EXPERIENCE

Region Manager Kelly Temporary Services, Dubuque, IA June 1989 - August 1995 Managed daily operations for a branch of a global workforce solutions provider that connects talented individuals with businesses through temporary, temp-to-hire, and permanent staffing services.

• Drove Branch Performance: Directed all branch operations, consistently leading the team to exceed monthly sales goals by implementing strategies that reinforced quality service and teamwork.

• Performance Reporting & Analysis: Prepared and analyzed monthly reports on sales volume, profitability, and customer satisfaction scores to guide strategic decisions and manage key performance metrics.

• Managed Full Employee Lifecycle: Oversaw the talent pipeline for the branch, including sourcing, screening, hiring, and conducting performance appraisals for employees.

• Increased Market Presence: Coordinated and executed promotional events designed to attract new customers and expand the branch's client network.

Park System Horticulturist Supervisor City of Cincinnati Parks, Cincinnati, OH April 2000 - October 2024 Horticultural Management City of Cincinnati Parks, Cincinnati, OH May 1998 - April 2000 Contributed to the mission of one of the nation's top-ranked park systems, including Krohn Conservatory and Warder Nursery, dedicated to conserving and enhancing over 5,000 acres of parkland and greenspace, and more than 3,500 plant species from all over the world.

• Managed Staff and Training: Trained and instructed staff and volunteers on operational tasks and equipment use, supporting the system's extensive community volunteer programs and improving operational knowledge.

• Operational Safety & Integrity: Conducted essential fieldwork, including site inspections and responding to storm calls, to maintain the health and safety of diverse park facilities.

• Public and Customer Engagement: Managed public awareness initiatives and served as a point of contact for public inquiries related to major park attractions, including the Krohn Conservatory.

• Implemented Efficient Systems: Executed sustainable growing strategies, such as Integrated Pest Management, aligning with the park system's mission to conserve natural resources.

EDUCATION

Bachelor of Arts (B.A.), Business Administration Augustana College, Rock Island, IL August 1984 - May 1988

• This degree emphasizes foundational skills most relevant to administrative roles.

• A broad-based business education from a liberal arts institution that emphasized critical thinking, problem-solving, and communication skills alongside business principles.

• Core coursework included Principles of Accounting, Business Statistics, and Business Communication, providing a comprehensive foundation for management roles.

• The program’s small, interactive classes fostered strong analytical and communication abilities, preparing graduates for success in diverse sectors. Bachelor of Science (B.S.), Horticulture University of Wisconsin-Madison, Madison, WI August 1995 - May 1998

• A comprehensive, plant-focused degree from the College of Agricultural and Life Sciences that combined biological theory with hands-on learning in greenhouse and field settings

• Curriculum integrated fundamental sciences like plant pathology, soil science, and entomology with specialized horticultural topics such as propagation, nutrient management, and controlled-environment agriculture.

• The program prepared graduates for diverse careers in public gardens, greenhouse production, and horticultural therapy. References available upon request

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