Dynamic Office Support Professional with Strong Customer Focus

Anna Epperson

Charleston, IL *****

217-***-**** ***************@*****.***

www.linkedin.com/in/anna-e-576546230

SUMMARY:

Dedicated and adaptable professional with extensive experience in customer service, sales, and operations. I am skilled in multitasking, communication, and office management. Seeking to contribute strong organizational and interpersonal skills as an Office Assistant at Innovative Staff Solutions.

EDUCATION:

Post University, Waterbury, CT March 2023-Present

BS Human Resource Management

Richland Community College, Decatur, IL May 1993-May 1994

Culinary Arts Certification

Lakeland Community College, Mattoon, IL May 1983-May 1984

Cosmetology Certification

SKILLS:

Time Management

Adaptability

Communication

Patience

Conflict resolution

EXPERIENCE:

Adams Memorials, Sales Representative March 2014-Feb 2023 Charleston, IL

Supported sales for new and existing clients by always being reachable

Worked with clients through the monument buying process by sending layouts, meeting with the family members, and always following up after the purchase was complete

Built strong customer relations by keeping in touch with them at all times during and after the sale

Incorporated suggestive selling techniques by introducing customers to new products such as vases, custom designs, photos and etchings fitting their budget

Handled legal contracts and communication with assigned clients by calling cemetery’s, getting signatures, and preparing legal documents

Denny’s Classic Diner, Assistant Manager May 2004-July 2010

Tuscola, IL

Assessed job applications, facilitated the interviews for potential candidates, trained applicants after hire

Monitored cash intake by keeping labor and food cost down

Managed and kept track of inventory by checking truck deliveries weekly

Experience with delegating responsibilities to employees

Able to adapt to any position within the work environment

Co-Ed Hairstyling & Studio 8, Owner/Operator May 1984-Nov 1997

Charleston, IL

Trained and educated stylists about different hair color techniques including chemical balancing, bleaching and foil wraps.

Taught employees about scissor, shave and razor cutting styles

Balanced & maintained salon accounts such as banking, appointment setting, inventory, payroll, and taxes

Facilitated and participated in continuing education by being on stage at hair shows and traveling to different city and states to showcase various trends within cosmetology

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