Community Association Manager Portfolio Oversight

John S. Singer

Williamsville, NY 407-***-**** *********************@*****.***

Florida-licensed community association manager with experience overseeing portfolios totaling approximately 500 units, directing operations for a 165-unit condominium, supporting lease-up for a 150-unit 55+ community, and reducing delinquency through structured collections and attorney-coordinated case resolution. Background includes board reporting, vendor and contract management, maintenance oversight, resident communications, budget support, and proficiency in Yardi, MRI, TOPS, Excel, and Office Suite.

Core Competencies

Community Association Management Property Operations Leasing Collections & Delinquency Reduction Board Reporting Vendor & Contract Management Budget Support Resident Communications Insurance Claim Coordination Maintenance Oversight Yardi MRI TOPS Microsoft Office Excel POS Systems

Education:

Muhlenberg College

Bachelor of Arts May 2001

Leasing Professional Experience

The Liberty Group Orlando, FL Mar 2021–Mar 2023

Supported lease-up of a new-construction, 150-unit 55+ community by touring prospects, explaining lease terms, and guiding applicants through the leasing process.

Conducted approximately 20 tours and achieved an estimated 25% tour-to-lease conversion rate.

Maintained consistent prospect follow-up and resident-focused service throughout the leasing cycle.

Assistant Manager

HH Staffing Services Orlando, FL Feb 2020–Feb 2022

Secured leases by touring properties, explaining lease terms to prospective tenants, and reporting directly to property owners on leasing activity.

Supported renewals, rent calculations, vendor payments, resident payments, and maintenance of property accounting records.

Helped uphold leasing standards and day-to-day operational compliance across assigned properties.

Community Association Manager

Destiny Springs Condominium Association Altamonte Springs, FL Jun 2018–Feb 2020

Served as the primary lead on delinquency and collections matters, implementing a board-approved collections process that reduced delinquency and improved recovered balances.

Worked directly with attorneys to litigate or settle complex cases involving problematic accounts.

Reported to the board of directors and managed vendor coordination, resident communications, budgets, contracts, and collections-related follow-through.

Portfolio Community Association Manager

Intercoastal Bookkeeping and Management Orlando, FL Apr 2016–May 2017

Managed five community associations totaling approximately 500 units, working directly with boards of directors on operations, communications, and issue resolution.

Coordinated property remediation during a difficult hurricane season, verified owner safety and temporary housing status, and supported insurance settlement follow-through.

Oversaw vendors, contracts, budgets, delinquency reporting, collections, and resident communications across the portfolio.

General Manager

Park Lake Towers Condominium Association Orlando, FL 2011–2016

Directed day-to-day operations for a 165-unit condominium community, ensuring facilities functioned properly and engineering and maintenance work was completed effectively.

Supervised maintenance personnel and coordinated operational follow-through to maintain property performance and resident satisfaction.

Supported vendor management, resident service, and board communication.

Additional Customer Service Experience

Customer Service/Sales Associate

The Home Depot Williamsville, NY Sep 2024–Present

Deliver fast, solutions-oriented service by assessing customer needs, recommending products, and helping customers complete purchases efficiently.

Build customer trust through product knowledge, responsiveness, and consistent follow-through.

Earn positive performance feedback for service quality, reliability, and customer support.

Food Service Helper

Williamsville Central School District Williamsville, NY Aug 2023–Apr 2024

Supported preparation and service of breakfast and lunch in a high-volume school setting serving students and staff within tight meal windows.

Maintained an orderly, clean, and service-oriented cafeteria environment during fast-paced meal periods.

Dishwasher

Falletta’s Restaurant East Amherst, NY Jul 2023–May 2024

Maintained kitchen readiness by cleaning and restocking cookware, dishware, glassware, and silverware during high-volume service.

Upheld sanitation standards across kitchen equipment, floors, and waste areas through disciplined daily and weekly cleaning routines.

Cashier

BJ’s Wholesale Club Orlando, FL Mar 2022–May 2022

Processed transactions accurately and assisted members with purchases, questions, and service needs in a fast-paced retail environment.

Earned positive performance feedback for accuracy, reliability, and member service.

Sales Associate

Duty Free Airport Store Orlando, FL Sep 2017–Jan 2018

Assisted travelers with product selection and purchases in a fast-paced airport retail setting.

Delivered courteous service while maintaining organized merchandise and accurate transactions.

Licenses

Florida Community Association Manager License #29843

Software

Yardi MRI TOPS Microsoft Office Excel Retail POS Systems

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